WORKPLACE COLLABORATION
WORKPLACE COMMUNICATION: BEHAVIORS AFFECTING SAFETY
By Dr. Shari Frisinger
the time, this person is an integral and contributing member of the team. There are times, however, when life gets the better of us and we succumb to the thoughts in our head. The mask of unfairness covers our eyes and colors our thinking. The result is behavior that is out of character, irritating, annoying or just doesn’t make sense. Any and all of these behaviors have a direct link to the safety of your operations. We know accidents or incidents are simply a string of safety slips. In a 2011 accident, an FBO ground crew noticed a small oil puddle below one of the engines. They pointed this out to the pilots, who saw the oil yet did nothing about it. Was this out of character or normal for these pilots? We will never know. What we do know
M 04 2014 12
y clients consistently fi nd it challenging to handle what they consider “diffi cult behaviors.” They know deep down that each employee has value and that, 99 percent of
is that the NTSB’s fi ndings determined the unlocked left engine oil fi ller cap contributed to this tragedy. What began as an apparent minor lapse in action ended with two deaths and seven serious injuries. I am going to present four common behaviors and ask
that you raise your awareness to those around you to identify any of these behaviors or any ‘shades’ of these behaviors. They may not be exactly as what is here, and they may not be obvious at fi rst glance. Throughout the month, be aware of any of these behaviors. Do you see these in your hangar? Do you see any of these behaviors in yourself? The important thing is to recognize when one of your crew (or colleague, or even a family member) is not behaving as they normally do, or is behaving in such a manner that creates barriers between them and others, or causes others to avoid them. In next month’s article, we will off er options on how to handle these behaviors. We will also project consequences for your actions.
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