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DATA INPUT T


According to research, human error is the root cause of most data centre outages. Investment in team development is essential to ensure facilities’ efficient operation, say Sophia Flucker, Robert Tozer and David Cameron


By engaging the operational team, the facility and energy performance can both be improved, saving the business money


he successful operation of a data centre is dependent on the performance of its staff. Operator and management errors are the


root cause of most data centre failures, and the operational team also has the power to deliver significant improvements in facility energy performance. Recognising the important role that


people have in the industry, it is vital to invest in team development to enhance organisational and individual learning and experience, as well as to optimise the data centre’s total cost of ownership. Analysis of industrial failures has found


that most failures are due to human error and that failure rate reduces with experience. As operatives learn more about the job, the failure rate decreases to a minimum level, but, eventually, complacency leads to other failures, as very experienced operators still make mistakes.


34 CIBSE Journal April 2013 www.cibsejournal.com


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