News Survey sets the standard for residents to rate their care
The residential care sector has taken a major step towards showing what older people think of their care homes.
Ipsos MORI has published the 2012
Your Care Rating Survey. It sets out the development of Your Care Rating and results from the trial survey, conducted last autumn. The results show that residents’ opinions of the vast majority of care homes are positive.
Care providers representing more than 45,000 residents in over 850 care homes participated in the trial survey. Nearly 14,000 responses, from 791 care homes, were received.
The report shows that: 96 per cent of participants are
satisfi ed with the overall standard of their care home, with more than 62 per cent very satisfi ed
Baroness Sally Greengross, (pictured above) Co-Chair of the All-Party Parliamentary Group on Ageing and Older People, welcomed the report, saying: “Giving a clear picture of the care provided in residential homes has never been more important. Your Care Rating intends to make sure that residents themselves have a strong voice in evaluating their own care, giving feedback to providers in a safe, confi dential way and identifying the areas where improvements can be made. “Your Care Rating ensures residents
have a say, adding a direct, personal perspective to the information already available on the way individual homes comply with essential care standards. “This trial survey has provided an initial view of how residential care is perceived. From September 2013, Your Care Rating will publish home by home results, to help those families considering residential care to make an informed choice, and to drive continuous improvement by care home providers in the areas that residents themselves think most need improving.”
8 Care Home Management | March//A
92 per cent of participants agree they are happy living at their care home, with just 3 per cent disagreeing While 97 per cent of residents agree that staff at their care home treat them with kindness, dignity and respect, a lower proportion, 86 per cent agree that staff always have time to talk to them, with 8 per cent disagreeing There is room for improvement in how much say residents have in how care is provided, with a lower proportion of participants, 83 per cent agreeing that they have a real say in how staff provide care and support. Ipsos MORI chief executive, Ben
Page (pictured below), said: “One of the times when people are most vulnerable is in later life – this new study gives robust information about how residents themselves perceive standards of residential care in the UK, and we hope can be part of changes to drive up standards.
“Ipsos MORI’s work in 2012 for
Your Care Rating developed the fi rst standard set of questions to be used in a consistent way across the care sector, giving residents the opportunity to be
heard and prospective customers good information on which to base their care decisions.”
The survey recognises the importance of evaluating whether residents would recommend their home and includes a question aligned to the Friends and Family test increasingly being used in health services. Douglas Quinn (pictured above), chairman of specialist care
development and construction partners Castleoak, said: “Providing older people with the opportunity to give an authoritative view on the quality of care in residential homes is a vital step forward. “A survey covering 100,000 places – more than a fi fth of total residential places in the UK – is an ambitious but hugely worthwhile target, and I would urge all care home providers to participate and contribute to both quality and transparency across the sector.”
A total of 13 national and regional organisations have signed up to the initiative. For more information go to www.
yourcarerating.org
April 20 2013
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