Challenge – too many parts, too little time


Today UC-as-a-Service is gaining momentum in large enterprises. However, there are important decisions to make and challenges to overcome.


IT teams have to integrate all the different tools available to users from different vendors. They have to deal with many different devices in wired and wireless environments so that employees can access tools and voice services in a consistent way.


UC-as-a-Service gains traction in the enterprise


Is your organization struggling with a disconnected mix of communications and collaboration tools?


As part of our UC offerings, AT&T UC Services can integrate multiple UC and telephony tools with presence behind a single user interface and make them easy to access from many of the wired and wireless devices your employees use every day. As a UC-as-a- Service offering, this capability can be delivered through the cloud.


At the same time, IT has to minimize capital expenditures and control rising infrastructure costs while protecting legacy investments. Those constraints are driving enterprises towards a hybrid UC and telephony infrastructure model that leverages on-premises and cloud-based solutions.


Solution – UC and telephony together in the cloud


The cloud-based AT&T UC Services solution provides an integrated UC and IP telephony suite that offers users the ability to switch easily between tools via a single, easy-to-use dashboard.


This provides a consistent user experience across fixed and mobile workplaces.


For IT, that means CapEX control with per-month, per-user payments, and decreased complexity because AT&T provides management and support. By using a hybrid architecture, enterprises can continue to support legacy solutions and protect their investments.


Strategy - a road map of incremental investments


To help enterprises get the most out of UC and telephony in the cloud, AT&T recommends an eight-step approach to strategy and planning.


Start by understanding your requirements and constraints. By studying the way employees do business, you can establish a business outcome. You also need to determine your current and future architecture model and develop an operations plan so that you can identify potential costs and savings.


Finally, use that information to define your road map to the cloud.


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