TELEHEALTH & WIRELESS COMMUNICATIONS
and
The ultimate balancing act for all your communications C
ommunication and information flow within hospitals occurs on so many levels, from critical communications to staff co-ordination processes and patient information sharing, all of which are important in making a hospital function in the most effective way whilst improving patient care and reducing risks.
Hospitals are continually offered new technologies to improve efficiencies. How can they ensure that these new services will also offer the levels of resilience that are so important to a hospital environment? Cathy Clewer, marketing communications manager at Multitone Electronics, explains.
In order to obtain improvements and efficiencies, many organisations are now looking to technology to assist them. The dilemma becomes what new technology will work best, and can it provide the level of resilience needed?
Many hospitals want to develop a communications strategy and future roadmap that enables them to grow their communication channels when it is strategically expedient to do so; for example when merging with another site, or building a new department, or simply when they believe a different technology will deliver an improved way of working.
As no single technology can meet all of the requirements of such a complex organisation, there will always be a number of communication options within each hospital site – all of which should work together. With so many disparate systems, run by differing departments, how can hospital directors be assured the systems they have chosen will give them the level of efficiencies and resilience they need? This is a question that Multitone Electronics has been looking to provide a solution for.
As specialists in onsite critical communications they understand that hospitals need to have confidence in all of their communication systems. The latest Multitone Electronics offering consolidates new and existing hospital data and communication systems onto a single IP platform. This ensures the right message is delivered to the right person at the right time. Irrespective of the chosen device or technology used, messages are always delivered.
The ability to consolidate differing technologies onto one platform also enables the customer to make more of the technology they currently use. Patient records can be updated, prescriptions checked and issued, alarms systems centralised. All of these systems assist a hospital to work smarter, but when combined together onto one system they really do add efficiency improvements, patient care improvements and there is smoother running of the overall facility.
42 | national health executive Jul/Aug 12
Multitone Electronics believe that it is very important to make technology work for you.
Being able to utilise multiple technologies is only half of the solution. Being able to understand the data and the flow of communication traffic is much more powerful. Having an audit trail of all the information flows rapidly becomes an important management tool. Senior managers can have full visibility of all events and an understanding of all the activity relating to any incident. By analysing data traffic, management teams can base future strategic recommendations on factual data.
Many hospitals use a myriad of devices to communicate and control information flow. By consolidating them onto a central intelligent IP platform we can build in the correct level of resilience and failover, whilst providing the important levels visibility and control. “All of which combine to give real peace of mind”, according to Stephen Gentry, CEO of Multitone Electronics. “We understand that it is costly to migrate from one communication system to another, so we like to work with hospitals and develop a system that works in conjunction with their existing infrastructure. This makes changes in information systems less fraught and enables organisations to develop the systems and processes that work best for them.
“Investing in technology shouldn’t be a compromise between resilience and technology; it is possible to achieve the best of both. Solutions which enable numerous types of differing messaging to reach its required destination via the most effective route is not only achievable, but auditable.”
Multitone has been working in healthcare for over five decades and has utilised this expertise to create products and services that enable hospitals to achieve more. By understanding the processes involved, the environment and challenges that hospitals face, Multitone builds resilience and closed loop communications to easily and reliably send and receive information to specific users or groups of users in a highly personalised way with traceability and acknowledgement.
FOR MORE INFORMATION T: 0845 200 3361
E:
nick.atkinson@
multitone.com W:
www.multitonei-message.com
Resilience technology
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