HEALTHCARE DELIVERY
Wansbeck is reported to be the best performer in the NHS – achieving a 36-hour time to surgery target (88%), while North Tyneside is the best in the NHS for 48 hours, operating on 99.6% of patients in this timeframe. The Trust’s performance is consistently maintained at the 90% mark. Knowsley Health andWellbeing
Northumbria Healthcare NHS Foundation Trust picked up the Measuring, Reporting and Acting category award.
patients, with 80% receiving a nerve block on admission, while 97% of patients interviewed believed that staff had done everything they could to effectively control pain. In addition, 80% of patients now receive additional feeding each day, with the help of nutrition assistants and volunteers. The Trust has also made significant advances in achieving timely surgery.
achieved two awards, after claiming top spot in the Communicating Effectively with Patients and Families and Personalisation of Care categories. The Trust’s work in supporting patients suffering from cardio vascular diseases (CVD) and strokes – and tackling the unplanned care costs associated with both conditions – has led to huge improvements being delivered at its three hospitals inMerseyside. At the heart of its work was a commitment to ensuring: ‘No Decision AboutMe, WithoutMe.’ The Trust spoke to patients about their views on CVD services and made significant changes as a result. The patient journey was mapped and challenged, and a new pathway designed, to speed up diagnosis and integrate all services. Just one year after the new community CVD service was launched, the borough saw significant improvements, with 93% of patients being seen, diagnosed and treated if needed in a single visit; 91% of patients being seen
within 10 working days of referral and one third more eligible patients starting rehabilitation.1 Other award winners included
Burton-based private healthcare provider, Healthcare at Home, which secured an award in recognition of its work to support caregivers, staff and family. The company was one of a few non-NHS organisations among the 30 finalists. An innovative and far-reaching 18-month project by Leicester City Primary Care Trust and Leicestershire and Rutlands NHS Trust, which delivered a wide range of tangible benefits to young people diagnosed with mental health problems, was also widely praised by judges, after winning the Strengthening the Foundation category. The project team consulted widely with more than 20,000 young people and their families before implementing a plan that has had a major impact locally.
• A wide range of educational resources, case studies and further information on PEN can be accessed online, at:
www.patientexperiencenetwork.org
Reference 1 Source:
http://aboutknowsley.typepad.com/ news/2012/02/double-award-win-for-
knowsley.html
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com 44 THE CLINICAL SERVICES JOURNAL MARCH 2012
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