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Sicon Ltd


Winner of ISV Partner of the Year 2011, Sage Developer of the Year 2008 and finalist in 2009 and 2010, Sicon is well established as one of the leading Sage Additions providers, with a reputation for design and development of innovative, high quality, highly functional additions. We develop solely for integration with Sage 200 Suite in UK and Ireland.


Service Manager


Service Manager is designed specifically as an additional module running within the Sage 200 Suite. Fully integrated with the Sage 200 Suite financial ledgers and commercial modules, this is a simple module to learn and to use. Incorporating list views, workspaces and a range of standard reports designed in the Sage report designer, this module enhances and complements Sage 200 Suite.


Features and Benefits:


Contact: Richard Youngman Email: additions@sicon.co.uk Telephone: 0845 130 0188 Fax: 0845 130 0134 Website: www.sicon.co.uk


Guideline Pricing: £5,000 Coverage: National


Solutions For: Sage 200 Suite


Customer Service Capabilities: Consultancy Implementation Training


Helpdesk support Hardware provision Project management Custom development


■ Record and manage service calls and allocation of engineer ■ Generate call out documentation and ad-hoc invoices for work ■ Detailed contract costing including recurring revenue, supplier invoices, time recording


■ Create contract structures to group individual contracts together ■ Record stock sold from Sage 200 Suite against a service contract and customer location


■ Manage deferred revenue postings to specific sales accounts ■ Automatically generate contract renewal notifications, orders and invoices


■ Create contracts with monthly, quarterly or annual renewals ■ Integration with Outlook and PDAs provides engineers with call details


Additions The Guide – 2012 Edition 161


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