Introduction The Board and managers of the UK P&I Club are committed to improving the Club and its performance, listening to what members and their brokers have to say about the Club.
This year the Club carried out a member and broker satisfaction survey the purpose of which was to assess member and broker satisfaction in a number of key areas of performance and to identify those areas where the Club might improve.
The survey questionnaire used was devised from feedback obtained through a number of one to one interviews with members and brokers.
The survey was carried out on the Club’s behalf by Circle Research, an independent market research company.
Who did we survey? In total, 280 individuals were interviewed at random representing 34 brokers and over 140 member companies.
The sample was segmented to ensure that those interviewed were representative of the membership both in terms of size, geographic region, types of ships operated as well as
individuals’ roles within their respective organisations.
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