Highlights


Member and broker satisfaction with the Club is very high; above average for the service sector.


72% 57% 90%


of members gave the club a score of 8, 9 or 10 out of 10 for overall satisfaction.


of brokers gave the Club scores of 8 or above for overall satisfaction.


of members said they believed the Club’s performance was either the same or better than last year.


70+%


of members scored the UK Club higher than any of the other clubs on global coverage, quality of people and expertise and industry leadership.


We’ve listened to these and other comments and they are being addressed.


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