CONTENTS
Introduction
What makes us different? 1
Chairman’s statement 2
Our progress 3
Our performance summary 4
Our people
Co-ownership: a common purpose 7
Our Partner Strategy 7
Engaging with our Partners 8
Helping Partners be the best
they can be 9
Inspiring leadership 9
Rewarding performance 10
Embracing diversity 11
Our environment
Climate change 13
Transport and distribution 15
Energy 16
Refrigeration 17
Water use 17
Responsible development 18
The natural environment 19
Packaging, waste and recycling 19
Our customers, products
and suppliers
Our customers 23
John Lewis: Bringing Quality to Life 24
The Waitrose way 26
Trading responsibly 29
Our communities
A strategic review 31
Community investment 32
Getting Partners involved 33
Local investment 33
CSR overview
About this report 34
Governance and risk management 34
Our material issues 35
Assurance and independent
recognition 35
Our stakeholder engagement 36
Collaboration and influence 37
GRI index 38
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