Essential information
Essential information
All weddings are subject to availability. This brochure contains details of weddings only. Please note the packages featured in this brochure are for travel between January – December 2012. In order to book a wedding package, the wedding couple must have a holiday confirmed with Virgin Holidays. We do not sell weddings only. Our Essential Information MUST be read in conjunction with the terms and conditions and useful information, as stated in the brochure/website from which your holiday is booked. These conditions govern your relationship with Virgin Holidays and set out details of Virgin Holidays’ obligations in relation to any Virgin Holiday you book or is booked on your behalf. Please be aware that these terms include limitations on the liability of Virgin Holidays and its obligations relating to any holiday and certain exclusions of Virgin Holidays’ responsibility. Below is a brief summary of our liability clause; the full clause appears in our full set of booking conditions. Before making your booking, you must have read and accepted the full version of all the booking conditions that appear in the brochure or on the website from which your holiday is booked.
Our liability to you Subject to our full booking conditions, we promise that your holiday arrangements will be made, performed or provided with reasonable skill and care. This means that we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Further, we will be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do. However, our liability in all cases shall be limited to a maximum of 3 times the cost of your travel arrangements. We will not be liable for any injury, illness or death, or consequent losses suffered by you or any member of your party, unless you are able to prove that such injury or illness was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. In all claims of whatever nature, we will not be liable where the alleged loss or damage results from any of the following:
a) The fault of the person(s) affected or any member(s) of their party or
b) The fault of a third party not connected with the provision of your Holiday which we could not have predicted or avoided or
c) An event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care or
d) The fault of anyone who was not carrying out work for us (generally or in particular) at the time.
Our liability is limited in accordance with our full booking conditions and in respect of international travel by air, sea and rail, the extent of our liability will in all cases be limited as if we were carriers under the appropriate conventions.
Unless otherwise stated, wedding packages are for the bride and groom only. In order to book a wedding package, the couple must have a Virgin Holidays’ booking.
All weddings are on a request-only basis and subject to availability.
All Virgin Holidays’ wedding packages are subject to payment of an additional deposit at the time of booking. Please note: your wedding will not be confirmed, and no contract is in place, until you have received written confirmation from Virgin Holidays. Although Virgin Holidays will advise the venue/resort of the requested time of the wedding ceremony, the actual time will only be confirmed in resort upon arrival. As such, Virgin Holidays accepts no responsibility for the actual time the ceremony takes place.
Any requested wedding extras are payable by you in resort and are subject to change without prior notification. Free weddings are not combinable with any other special offers, which may from time to time be available.
Wedding packages DO NOT include any accommodation.
As Virgin Holidays has no jurisdiction over hotels/ resorts/venues and their charges, we cannot be responsible for any increase or change to these wedding arrangements. We will, however, endeavour to advise you of changes as soon as these are made known to us.
Original documents are required for all wedding packages. Virgin Holidays will advise what is required to obtain a licence for your chosen destination and will advise you if we receive notification of any changes from resort or the venue. It is your responsibility to ensure that you have your original documentation with you at all times.
If additional documentation is required to obtain a marriage licence, eg affidavits or your documentation needs to be legalised, translated or certified, then the cost of this is not included in your wedding package. In some destinations this may prove expensive. Please call the Weddings Team for more information.
Whilst it is unlikely that we will have to make any changes to your arrangements, occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible opportunity. We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your arrangements less than 12 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. Please see our booking conditions for full details.
For more information call 0844 557 3999
You may cancel your wedding or your holiday arrangements at any time (however, you may not cancel your holiday arrangements without also cancelling your wedding). Written notification of the cancellation must be received at our offices. Since we incur costs in cancelling your wedding and holiday arrangements, you will have to pay both the cancellation charge applicable to your holiday as detailed in the grid below and the cancellation charges imposed by the local wedding operator. These may be to the full value of the cost of the wedding and are in addition to any cancellation charges on the holiday cost. Full details will be provided by our Weddings Department.
Holiday cancellation charges
Period before departure within which notice of cancellation is received by us in writing
More than 84 days 57-84 days 29-56 days 15-28 days 7-14 days
Less than 7 days
% of total booking price*
Loss of deposit 30% 50% 60% 90%
100%
*Where the standard deposit is increased to secure specific facilities or extras, which are non-refundable in whole or part, then the scale of cancellation charges will be calculated based on the % of the cost of all other arrangements, or loss of deposit, as applicable, and the non-refundable charges will be added to that cancellation charge to give the total charge.
Please note: Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements. Any changes by you to the date of the wedding ceremony will be subject to an amendment fee of £25 per person.
No special arrangements exist for transportation of a wedding dress (unless passengers are travelling in Upper Class).
Our dedicated Weddings Team will be able to answer all your questions, so don’t hesitate to contact them on 0844 557 3999.
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