Bob Falconi, Director for Corporate Security and Safety at technology company Symantec agrees. With around 300 international assignees, Symantec is responsible for 31,500 travel days a year. “There are four very important decisions to consider in an emergency”, says Bob. “Number one, decide quickly on the course of action – whether to defer travel, or to evacuate. We do not evacuate unless absolutely essential. Number two: recall travelers when appropriate. Number three: recall international assignees (and their families) already in the hotspot. Number four: connect with resources like International SOS and Control Risks that can help.”
Reaching out “Our traveler tracking and global monitoring programs are the cornerstones of Symantec’s travel security program. We tailor the pre- travel advisory emails to our business and our travelers appreciate the connection and the information we provide. The alerts they receive make them aware of the issues and give them an opportunity to reach out to us.”
When a traveler books a trip to a higher- risk destination, information is pushed out to Symantec’s regional managers. “This helps us be prepared and keeps our business running smoothly in case of such unforeseen events.”
“We are happy to say that we haven’t so far had to evacuate during the middle- east events because we had our business continuity processes well in place”, says Bob. “But we were constantly in touch with our evacuation
resources in case the circumstances changed in such a volatile environment.”
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8 INTERNATIONAL SOS
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