What companies
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• Obtain a good understanding of the • demographic mix of your staff – • • their nationalities, immigration • • • status and visas requirements, • • • together with arrangements for • • • evacuation destinations in case of • • an emergency.
• Prepare travelers as much as • • • possible. Every crisis is different. • • Ensure they have received and read • medical and security advice and • • information before they travel and • • receive regular updates when • • • they’re on the move.
• Identify and keep track of your • • • people and their movements – • • • especially those in remote sites. • • Capture contact and medical • • • • information before they travel.
• If you have staff in remote • • • • • locations, look at your own • • • • business continuity plans and • •
10 INTERNATIONAL SOS
• evacuation systems for relocating • • your staff to a safe haven or airport • from where they can be evacuated.
• To minimize risk, consider tracking • as an essential component of your • travel risk management strategy. • • With your traveler information • • • already to hand on in the event of • • an emergency, we’ll be using • • • • TravelTracker to coordinate a • • • • response even before you’ve • • • • contacted us.
• Company policies are crucial ••• • in unprecedented emergency • • • situations. Seemingly small things • • like how much luggage people • • • carry when being evacuated can be • vital when large numbers of people • are involved and transportation • • • options are limited.
In an emergency
• Assess your exposure. Find out • • how many expatriates, business • • travelers and other employees are • • in an affected area.
• Identify designated decision-• • • • makers, as outlined in your • • • • business contingency and • • • • • emergency planning.
• Maintain communication with your • travelers, expatriates and national • • population to keep them abreast of • accurate information so that they • • are not relying only on the media. • • • • • • • • • • • • • • Implement evacuations only when • • necessary. Be flexible and • • • • explore all solutions.
• • •
• • • • • • • • Manage travelers’ expectations • • and emotions, and those of • their families.
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