R ESERVATION & CANCELL ATION POLI CIES Payment and Cancellation Policies
GET STARTED TODAY We’re excited to host your group’s outdoor adventure and are ready to help you plan your trip. Want to Know more?
Call today to request the Group Organizer Kit that fits your needs or go online and download a copy at
onthegorge.com/downloads.
Ready to book?
Select dates and check availability. Choose the lodging that best suits your needs. Get an initial count of participants.
Get the Ball Rolling: Review your confirmation letter invoice.
Keep Your Group Informed:
Request Liability forms for any minors attending without parents or guardians. Make sure your group knows what to wear for each activity. Make sure you know what is and isn’t included in your lodging choice.
Last Few Details:
Double check head-counts and activity choices. Make us aware of any dietary restrictions. Copy maps and directions for your drivers. Final balance is due 30 days prior to arrival. Prepare for the adventure of a lifetime!
Call for our Non-Profit Group Adventure Guide.
58 OnTheGorge .com
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F riendly!
50% deposit is due within 2 weeks of initial reservation. Use your Trip Organizer Planner to track names, contact information and activity selection.
Cancellation Insurance This protection entitles each participant to a full refund in the event of forced cancellation resulting from personal illness, injury, or death of an immediate family member, or military deployment. Documentary proof of loss from a competent authority is required to support claims. The cancellation insurance fee is 6% of your total reservation. Protection extends to one traveling companion, and the minor children of the participant.
Trip Transfers
Adventures on the Gorge reserves the right to change the river, river section, length of trip, boat size or number of guests per raft due to adverse or changing conditions or extremely high or low water. We also reserve the right to refuse participation of any guest who, in our judgement, is not physically or mentally capable of participating in the activity for which he or she has registered.
Pricing Policy All prices are per person except when stated otherwise. Youth discounts apply for those 16 and under when accompanied by at least one family member paying regular price. A 6% West Virginia sales tax and a $4.35 per person per river section River Usage/Service Fee will be added to all reservations. There may also be a $1 Conservation & Maintenance fee for TreeTops Canopy Tour, Tracks Mountain Biking and Cliffside Climbing per person. A 6% Lodging Tax will be added to some lodging choices. Prices are subject to change without notice.
Both New & Gauley Rivers To confirm a reservation, we require a 50% per person deposit within 14 days of making a reservation. The full balance is due 30 days prior to the first day of activity. When paying for a reservation, we recommend that the group leader collect all the money and send it in at one time. No personal checks will be accepted when you are within 21 days prior to your trip date. Payment methods accepted will be Cash, Cashier’s Check, Traveler’s Check, Money Order, Visa, MasterCard, Discover, and American Express.
Cancellation Procedures
All cancellations must be received in writing via USPS mail, email (
info@adventuresonthegorge.com, subject “cancellation request”) or fax (304-574-4906). All cancellations must be made outside of the 30 days prior to the trip start date to be considered for reimbursement less a processing fee:
$25 per person during New River $50 per person during Gauley Season
No-shows on the day of a trip or cancellations within 24 hours of the start date will not be considered for any reimbursement.
Additional Activity Reservations Some of our adventure activities are booked through outside vendors, such as horseback riding, mountain biking and ATV tours. These activities require all cancellations to be made within 30 days of a trip to be considered for a refund. If you cancel with less than 30 days notice, you will be charged the full rate for the activity.
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