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Feature: Hotel Booking Agents





the hotel, in real-time and with immediate confirmation,” says Jon West, commercial director at HRS.


FLEXIBILITY Hotel.info is co-operating with Concur, while travel management company BCD is working alongside BSI – these are just two examples of the sector’s nimbleness and responsiveness to change, be it managing demand during times of severe travel disruption, simply being proactive or evolving one's own offering as the market demands. BSI's Hulme says: “We integrate with travel management companies and third party travel technology providers, allowing no-compromise travel solutions in online and offline environ- ments that mean our clients achieve the expertise of a specialist hotel booking agent, while retaining the convenience of a one-stop- shop solution.” The Corporate Team’s Kingsnorth suggests asking the following questions: “Will the hotel booking agent be able to adapt its service to suit your needs or does it have a ‘one size fits all’ approach to business? And can the agency cost its service competitively and without financial risk to the client?“ He continues, “You also need to ask if the agency provides systems to cater for the needs of very different bookers such as staff, non-staff, consultants and delegates.”


TEN HBAs AT A GLANCE


Bookotel Client profile: sectors include car manufacturing, gaming, retail and finance. Clients: include Jaguar Landrover, Volvo, Phones4U, Halfords, Gala Coral Group, Egg. Contact: Managing Director, Nick Scott


BSI


Clients: include Tesco, M&S, RBS, Fujitsu, DHL, Orange, Crown Prosecution Service, E.on. Contact: Head of Business Development UK, Mark Hulme


Expotel Client profile: consulting and outsourcing, media, services and utilities, and public sector. Clients: include Capgemini, Virgin Media and Trains, Defra and the Department of Work and Pensions. Contact: Chief Executive Officer, Ian Burnley


Hotel.info Clients: BASF, Texas Instruments, Ernst & Young AG, E.on Energy AG, Clarins. Contact: UK Managing Director, Warini Munshi


Hotelscene Client profile: focus on media, telecoms, IT, financial, manufacturing and food services Clients: include the BBC, ITV, BT, Network Rail, Compass Group Contact: Commercial Director, Ian McBride


Hotelworld Client profile: main client base is heavily focused on


charities, voluntary and not-for-profit organisations Clients: high profile names such as the British Red Cross. Also various SME corporate accounts. Contact: Commercial Director, Ricky Kapoor


Hotelzon Client profile: wide range of sectors including pharmaceutical, car manufacturing, employment services, exhibition and trade shows, telecoms, cruise ships and examination boards. Contact: Head of Marketing and Business Intelligence, Juliet Price


HRS.com Client profile: automotive, IT services, airlines, healthcare, banking, entertainment and technology, as well as link-ups with other travel service providers. Contact: Commercial Director, Jon West


Inntel Client profile: works across all sectors. Clients: big names include BT, Transport for London, Lloyds Banking Group, RWE npower and the Law Society, but company specialises in SMEs. Contact: Managing Director, Douglas O’Neill


The Corporate Team (TCT) Client profile: sectors include government, private sector, charities, associations and venues. Clients: include The British Council, Peacocks Retail, Institute of Mechanical Engineers, Queen Elizabeth II Conference Centre and Earls Court and Olympia. Contact: Sales & Marketing Director, Tony Kingsnorth


18 I THE BUSINESS TRAVEL MAGAZINE


WWW.THEBUSINESSTRAVELMAG.COM I 33


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