INSIDE THIS ISSUE
“Hotel carbon reporting has been a prize out of reach until now”
6 MARK ANSELL
SENIOR CATEGORY MANAGER, FLEET & TRAVEL PROCUREMENT, E.ON
November/December 2010 52
60 FEATURES
“It's inevitable that room rates will increase during the London Olympics“
20 ANNETTE FORBES-MARSDEN
DIRECTOR OF SALES, HOTELSCENE
24 Traveller Tracking The tools out there to help you keep tabs on travellers
28 Hotel Booking Agents HBAs explain what makes them different to TMCs
52 Corporate Cards Why SMEs should be embracing the market
60 UK Airports Update The latest developments at the UK's airports
REGULARS
6 The Knowledge Corporate case study
“Where we com- pete is our ability to drive savings and manage a programme”
22 ANDREW WALLER EXECUTIVE VICE PRESIDENT UK & IRELAND, CARLSON WAGONLIT TRAVEL
8 The Knowledge Buyer perspective
10 The Knowledge Step-by-step guide
12 The Knowledge Supplier perspective
14 Event Review The Business Travel Conference
20 The Debate Coping with the London Olympics
22 The Conversation With CWT's Andrew Waller
78 Reality Check Product reviews by those in the know
82 The Final Word With SilverDoor's managing director Marcus Angell
THE REVIEW
35 Sixteen pages of top news stories, trends and developments, plus updates from NBTA, ACTE and Eventia
DEPARTURES
68 Meeting in... Oxford 71 On Business in... Düsseldorf, Germany
73 On Business in... Kuala Lumpur, Malaysia
74 Flying to... China & Hong Kong
“In the US you have a base air fare and a whole lot of extras, and corporations in particular have an issue if they cannot get those extras through their GDS. If a traveller needs to buy ancillaries from the airline's website, that part of the transaction is not being recorded”
So says Martin Cowley, senior vice president EMEA, Sabre Travel Network
48 78 68
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