Services Who is Supported
The Honeywell technical support team supports the customers of Honeywell, and we do not make it a policy to assist the end user (site) directly. An authorized Honeywell dealer must be involved in all support calls unless agreement is reached in advance with Honeywell management.
How to Reach Honeywell Technical Support The Customer Service & Technical Support Center can be reached at:
• (800) 467-5875
•
hassupport@honeywell.com •
www.honeywellaccess.com
We are staffed between 8:00am and 8:00pm EST weekdays (except for Honeywell recognized holidays). At any time, voice mail is available for leaving messages, which will be answered no later than the next workday.
If your problem isn’t time sensitive, consider sending an e-mail message to
hassupport@honeywell.com. E-mail is checked at least once an hour between 8:00am and 8:00pm EST, Monday through Friday to ensure a timely response to these requests. Except as a secondary notification, please do not use e-mail to notify Honeywell of emergency situations. If you want a telephone response, be sure to include the telephone number you want us to use. A Honeywell representative can research your problem before responding if you send a detailed description of your problem.
Over the years we have compiled massive amounts of information about Honeywell hardware and software issues and posted it at
www.honeywellaccess.com. There is an excellent chance that some or all of your questions can be answered there.
Calls to Honeywell Tech Support are logged in a call tracking database system. In cases where a problem has not been appropriately resolved in a reasonable or agreed timeframe, additional discussions and troubleshooting sessions are held to develop and implement the correct solution. Additionally, monitoring the requests is a powerful tool for tracking trends and ensuring that appropriate staff and technology are accessible to callers.
TECHNICAL SUPPORT
The Honeywell Technical Support Department’s mission is to assist Honeywell dealers with issues they may encounter with Honeywell products. We are proud of our technical support team, and we strive each day to be the best.
What is Not Supported In general, any services that require “touching” the local systems are not provided by Honeywell Tech Support. While it is up to the dealer to determine the need for technical support from Honeywell and to prioritize the need, the following services will not be provided and generally fall into the domain of dealer technical support staff or others:
• Hardware installation and new computer setups • Operating system and network interface installation • Installation of non-Honeywell products, including printers • Desktop support and training • Coding creation and maintenance • Deletion of data
• Scheduling all dealer warranty/repair work • Customizing systems • Backing up systems • Removing viruses
• Reconfiguring systems in the event of a critical error
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