Services DATABASE SERVICES
Honeywell Access Systems provides a variety of database services including repairs and upgrades, custom reports and card tests for the Honeywell Access Systems product line. Expedited services are also available. All database services, whether normal or expedited, are available at the factory only. Contact
hassupport@honeywell.com for further information.
PART NUMBER DESCRIPTION
SRVCRDENCODNC Encoding of information SRVCRDTESTNC SRVHRSUPPNC SRVCSTAPPNC
Card test services
Service telephone hourly support Custom I/O & application
SRVINPCREPAIRNC SRVDBRPNC SRVDBUPNC SRVEXPDITNC SRVHRSUPPNC
SRVINPCREPAIRNC SRVINTECHNC
ON-SITE SERVICES
Honeywell Access Systems’ on-site services offer great value to our customers. Our highly trained staff of regional technical managers (RTMs) offers two different types of on-site services:
• On-Site Troubleshooting Assistance – If a job site has developed a problem that proves too complex for the dealer to handle without assistance, a Honeywell RTM may be dispatched to the job site after an assessment is made by a Honeywell inside technical support professional and the customer. Please refer to the pricing summary for current rates.
• Planned On-Site Commissioning – An RTM is available to visit an end user site or customer location to assist with system commissioning. Training, troubleshooting, diagnostics, consulting and advanced level programming are among the commissioning- related services that a Honeywell RTM can provide.
PART NUMBER OSSNCFD OSSNCHD
OSSHASYSOP DESCRIPTION
1 day (eight hours) on-site support only (not to include training classes) 1/2 day (four hours) on-site support only (not to include training classes) System Optimization (WIN-PAK and/or LobbyWorks)
CPU to Honeywell Access Systems for repair
WIN-PAK / NStar database repair (Excludes N-750 and PassPoint) WIN-PAK / NStar database upgrade (Excludes N-750 and PassPoint) Expedited database service, in addition to database repairs and upgrades Service support – hourly
CPU to Honeywell Access Systems for repair Special applications setup for customer
Our system commissioning service is designed to assist the dealer with the process of turning over a complete security management system project using Honeywell products. Honeywell Access Systems assumes that installation is essentially complete prior to an on-site visit. Although the Honeywell RTM performs primarily system specific tasks, we also offer the flexibility to cover items outside of our normal scope of services. This allows us to provide custom solutions that best meet the needs of each customer. Please refer to the pricing summary for current rates. Planned on-site services may be arranged by visiting the Honeywell Access Systems’ Customer Information Management (CIM) Web site at
www.hascim.com. After navigating to the site, click on the Dealer link and the site will direct you to the login screen. If you do not have ready access to the CIM, please contact Honeywell Customer Service and Support at (800) 467-5875 for scheduling and pricing.
DATABASE SERVICES / ON-SITE SERVICES
161
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176 |
Page 177 |
Page 178 |
Page 179 |
Page 180 |
Page 181 |
Page 182 |
Page 183 |
Page 184 |
Page 185 |
Page 186 |
Page 187