TOMORROW’S CLEANING MARCH 10
Training at the forefront
of commercial cleaning
SERVICEMASTER CLEAN NOW HAS THE LARGEST NUMBER OF QUALIFIED
BDMA SENIOR TECHNICIANS, MORE THAN ANY OTHER COMPANY IN THE UK.
HERE’S HOW THEY CLIMBED THE TRAINING LADDER, STEP BY STEP.
ServiceMaster Clean continues to lead the When Swine Flu swept across
way for best practice in the commercial the UK, ServiceMaster Clean
cleaning industry. Committed to investing in
were one of the first companies
the growth and development of new and
in the industry to adapt and
existing franchisees, ServiceMaster Clean
respond to this environmental
now has the largest number of qualified
hazard, by introducing a new
British Damage Management Association
range of anti- bacterial products
(BDMA) Senior Technicians.
which included Hygienilac.
Independently tested and
ServiceMaster Clean believes in the
approved by the NHS, the range
importance of training all franchisees to the
of products equips all
highest possible standard, enabling them to
damage restoration and carpet repair including,
ServiceMaster Clean franchisees with
grow successful businesses. All new
re-tufting, sectional inserts and seaming. everything they need to tackle germs and
ServiceMaster Clean franchise owners go
Ian McCormack is a BDMA Senior Technician
bacteria within a commercial environment.
through an intense two week training course
at ServiceMaster Clean and is responsible for In addition to the initial two week training
at the ServiceMaster Clean Academy, to give
providing training and support to the franchise programme, business owners are taken through
them the skills and knowledge they need.
network. Ian draws on over 21 years of further restoration training to enable them to
To begin, all new franchisees are taught
experience after joining ServiceMaster in
take and pass the BDMA Technician exam.
general customer care and are trained in basic 1989. Starting as a regional manager, Ian then
After three years as a qualified technician,
psychology and communication techniques to progressed to running the Commercial
they are then expected to progress to Senior
equip them with the customer facing skills Disaster Recovery Department at
Technician Level, which allows them to
they need to use on a daily basis. This forms a ServiceMaster Clean, dealing with larger
undertake specialised restoration projects for
vital part of the professional service provided disaster restoration projects.
fire and water damage.
by ServiceMaster Clean with a strong
Ian believes that the initial two week training
emphasis on customer care.
It is ServiceMaster’s goal to develop
academy and one week ‘On the Job’ training
franchisees to their fullest potential and with
They then progress through to foundation and with another Franchisee, provides a level of
their support and drawing on over 50 years
intermediary levels, covering all technical training that allows business owners to start
experience in the UK cleaning industry,
skills for carpet and upholstery cleaning and run a professional and successful business, ServiceMaster Clean has grown into one of the
restoration. The foundation level includes step but stresses the importance of ongoing UK’s most respected commercial cleaning
by step training in carpet and upholstery training and development. companies in the industry, with over 200 local
recognition and cleaning, floor maintenance
businesses throughout the UK.
Part of Ian’s role is to facilitate the training
and re-finishing, stain removal, equipment
necessary to keep ServiceMaster Clean at the www.servicemasterclean.co.uk
maintenance and soil, static and flame
forefront of Commercial Cleaning. Ian says:
resistant finishes.
“The industry is constantly changing with
The intermediary level then aims to provide the new developments and procedures and as a
franchisee with advanced skills in specialist, result, both ServiceMaster and franchisees
restoration techniques, including fire and smoke are constantly striving to achieve a level
damage restoration, water mitigation and of excellence.”
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| TOMORROW’S CLEANING | The future of our cleaning industry
TRAINING & EDUCATION
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