THESMALLPRINT (Important-pleaseread)
Pleasetaketimetoreadthefollowingterms of this 2% will be surcharged but, where a We do accept responsibility for any personal important personal details have not been fully
andconditionscarefully.Theyarethebasisof surcharge is payable, there will be an illness, injury or death which results from the declared and/or his/her behaviour is
thecontractbetweenyourselfandPGL. administration charge of £1 together with an negligent (as the word is understood in the incompatible with the general enjoyment and
amount to cover agents’ commission where English Law) acts or omissions of any servant wellbeing of others. Collection would be
A contract will exist between us when we have relevant. or agent, or any supplier, working on our entirely at the responsibility and expense of the
taken your booking and required payment. You behalf in the provision of services or facilities person acting in ‘loco parentis’ to whom any
will then automatically receive a
If this means paying more than 10% of the
to you and whilst acting within the scope of costs for damage and other expenses incurred
confirmation/invoice detailing exactly what has
holiday price, you will be entitled to cancel your
their employment. would also be charged.
been booked. If you think anything is incorrect
holiday with a full refund of all money paid
please contact us straight away. All
except for any premium paid to us for holiday Please note, however, that we do not accept Behaviour deemed inappropriate may include:
correspondence will be with the person named
insurance and amendment charges. Should liability for any air or sea carriers whose • Under age buying and consumption of
on the confirmation invoice who accepts the
you decide to cancel because of this, you must individual conditions of carriage apply and are alcohol.
following conditions on behalf of all
exercise your right to do so within 14 days from often subject to international agreements. We • Leaving the site unless accompanied by a
participants. The contract between us is
the issue date printed on the surcharge advice. cannot be held responsible for the failure or PGL member of staff.
governed by English Law and any dispute will
The prices of our holidays abroad have been
inability of any equipment or computer • Suspected involvement with illegal drugs.
be dealt with under the exclusive jurisdiction of
fixed according to an exchange rate of 1.090
programme to recognise or correctly interpret • Smoking outside of designated areas and
the courts of England and Wales. Any monies
Euros to £1 as published in the Financial
or process any date as the true or correct smoking by under 16s.
paid to an appointed agent will be held by the
Times on 5 October 2009. You will be notified 8
date, or to continue to function correctly • Entering accommodation used by the
agent for PGL until they are paid over to PGL.
weeks before departure if a surcharge is due
beyond that date. opposite sex.
on your holiday. We cannot be held responsible for the loss of
• Theft or illegal activities.
Yourfinalpaymentandtraveltickets
enjoyment or additional expenses due to
• Threatening behaviour, bullying, offensive
The balance of your account is payable not
Cancellingyourholidayortravel delays or changes in any travel arrangements
or insulting language to other guests, PGL
later than 12 weeks before holiday
If you find that you cannot take your PGL or other services which are caused by
staff or any other person resident on centre.
commencement. If payment is not made by the
holiday and have to cancel, for whatever circumstances amounting to force majeure,
• Anti social behaviour affecting other guest’s
due date, we reserve the right to advise you of
reason, your deposit will be forfeited to cover such as, but not limited to war, riot, civil
enjoyment of their holiday.
the cancellation of your holiday booking and
our costs. If we receive your written commotion, act of God, Government action,
• Leaving rooms during the night without a
make a cancellation charge at the appropriate
cancellation within 56 days of your holiday epidemic, disease, natural disaster, industrial
legitimate reason.
rate. Full payment must accompany bookings
commencement date, higher cancellation dispute or adverse weather conditions. We can
• Deliberately tampering with safety systems
made within 12 weeks of departure.
charges will be made, as follows: only be liable for the provision of special
(e.g. CCTV, Fire Alarms).
The Package Travel, Package Holidays, and
• 56 to 29 days prior to commencement – requests where we have confirmed their
Package Tours Regulations 1992 require us to
30% of the total holiday price. availability in writing.
Personalproperty
Your personal property, including baggage, is
provide security for the monies that you pay for
• 28 to 15 days prior to commencement –
Should you or any member of your party have
your own responsibility at all times, unless any
the holiday booked from this brochure and for
45% of the total holiday price.
the misfortune to suffer illness, injury or death
loss or damage is due to our negligence or
repatriation in the event of our insolvency. We
• 14 to 1 days prior to commencement –
during the period of your holiday, arising out of
failure to carry out our responsibility. Please
provide this security by way of a bond held by
100% of the total holiday price.
an activity which does not form part of the
note that an adventure holiday is not the place
ABTA.
• On or after the commencement date –
100% of the total holiday price.
arrangements made by us, we shall, where
to bring mobile phones, expensive watches,
appropriate, and subject to our reasonable
jewellery, photographic equipment or other
Changingyourbookingortravel
The date of effective cancellation is calculated discretion and prior agreement, give you and
precious items which may not be covered by
If, after you have confirmed your booking, you
on the day of receipt of written advice in our your family every help that we can by way of
the PGL insurance.
wish to make any alterations, an
Reservations Department. initial assistance, including initial legal costs
administration charge of £25 will be made per
Travel costs are forfeited unless written
associated there with, up to a maximum value
ABTA
child. Any such amendment may be
cancellation is received more than 14 days
of £5,000 per booking. You must request such
PGL Travel Ltd is a Member of ABTA with
telephoned to PGL in the first instance but
prior to holiday commencement. Your PGL
assistance within 90 days from the date of the
membership number V2683. ABTA and ABTA
must be confirmed in writing immediately
holiday insurance may cover the cost of
misadventure and in the event of there being a
Members help holidaymakers to get the most
thereafter with the appropriate amount
cancellation. If in doubt don’t hesitate to
successful claim for costs against a third party
from their travel and assist them when things
enclosed. However, if a major amendment is
contact our brokers, Fogg Travel Insurance
or there being suitable insurance policies in
do not go according to plan. We are obliged to
requested less than 8 weeks prior to the
Services, on 01623 631 331.
force, the costs incurred by PGL shall be
maintain a high standard of service to you by
starting date of the holiday, we reserve the
recoverable from yourselves.
ABTA’s Code of Conduct. For further
right to treat your request as a cancellation
Anycomplaints We shall not be liable in respect of any loss of
information about ABTA, the Code of Conduct
and charge the appropriate cancellation fee as
If there is any problem with the holiday, we profits, damage to goodwill or any type of
and the arbitration scheme available to you if
detailed below.
want to put this right for you as soon as special, indirect or consequential loss even if
you have a complaint, contact ABTA, 30 Park
In order that all our staff have the correct
possible. Please ask your child to mention it to such loss was reasonably foreseeable or we
Street, London, SE1 9EQ Tel: 020 3117 0500 or
information we cannot accept additions or
their Group Leader/Courier/Centre Manager have been advised of the possibility of you
www.abta.com.
alterations to travel arrangements within 7
straightaway. Alternatively, we will be pleased incurring the same. Subject to the above, and
days of the commencement of the holiday.
to make a phone available, so your child can excluding liability for death or personal injury,
DataProtection
If we are forced to make changes
speak with you if this is preferable. We would our liability shall be limited to £15,000 (pounds
The personal information requested at the
PGL will do its utmost to provide all of the
ask you to make immediate contact with either sterling) in respect to any one claim.
time of booking and on subsequent proformas
is held on computer and required to allow our
arrangements that have been confirmed, but
the centre or Head Office in Ross on Wye. If we
must reserve the right to alter or cancel any
have been unable to find a solution, you have Yourresponsibility
employees, agents, sub-contractors and
activities, accommodation or other
28 days from the end of your holiday to write to It is the responsibility of the parent/guardian to
suppliers to provide the promised holiday to
arrangements, including escorted travel, if
us to explain your grievance. advise PGL of a child’s special diet and
our normal high standards. By providing us
operational, weather or other considerations
If you are still unhappy, your complaint may be
swimming ability in writing or by telephone at
with the information required for booking you
so dictate.
referred to arbitration under a special scheme
the time of booking. This information will be
are deemed to accept the above and to have
reconfirmed to you in our documentation. (All
gained consent from the parents of all
If we have to make a major change to your
arranged by the Association of British Travel
children participating in watersports must be
members of your party to disclose their details
holiday, we will offer a suitable alternative if
Agents in conjunction with the Institute of
able to meet PGL’s swimming requirements as
to us. At time of booking or requesting a
available, or 100% refund, if we are not able, in
Arbitrators. This scheme provides for a simple
detailed in the Parent Guide.)
brochure, whichever is sooner you will be
our opinion, to offer an alternative that is
and inexpensive method of arbitration on
asked if you wish to receive future mailings
sufficiently comparable. Compensation will be
documents alone, with restricted liability on a It is also the responsibility of the
from PGL and/or carefully selected third
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.
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paid as below if we have to make a major
customer in respect of costs. The scheme does parent/guardian or other person acting in ‘loco
parties. If you do not wish to receive these
change to your holiday within 8 weeks of
not apply to claims for an amount greater than parentis’ to fully advise PGL, when booking,
mailings, please advise at the time of booking
holiday commencement, unless the change is
£5,000 per person. There is also a limit of and then follow this up in writing, of any
e
n
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l
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s
or alternatively write to the PGL Marketing
due to circumstances beyond our reasonable
£25,000 per booking form. Neither does it illness, disabilities, social or behavioural
Department, Alton Court, Penyard Lane, Ross
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t
control, including but not limited to war, riot,
apply to claims which are solely or mainly in problems that a youngster currently has, or
w
on Wye HR9 5GL. Please refer to our website
w
civil commotion, act of God, industrial dispute,
respect of physical injury or illness or the has recently experienced, which might affect
at www.pgl.co.uk for details of our privacy
•
Government action, epidemic, disease,
consequences of such injury or illness. The the youngster or other guests during the PGL
policy.
adverse weather or natural disaster.
scheme can however deal with compensation holiday We may request written confirmation
56–29 days – 10% of holiday price
claims involving minor injury or illness, subject from your GP/teacher confirming the
Photography
2
2
1
6
1
6
28–15 days – 15% of holiday price
to a limit of £1,000 per person. Application for suitability of the holiday for your child with
We regularly take photographs and videos for
14 days or less – 25% of holiday price
arbitration must be made within 9 months of particular reference to such considerations as
promotional and training purposes, if you do
return from holiday. Further details can be social compatibility, physical access,
0
1
3
2
9
not want your child to appear in these you
The price of your holiday is subject to supplied by ABTA on request. Their address is: successful participation and health and safety.
•
must write to PGL Customer Service and
surcharge due to unforeseen increases in fuel 30 Park Street, London SE1 9EQ. We will naturally treat any personal
inform PGL Staff on arrival at the centre.
costs, Government action such as increases in information sensitively and respect
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a
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i
v
e
VAT or any other Government imposed Ourresponsibility confidentiality. We are committed to making
Finally
C
r increases or adverse currency exchange rate PGL accepts responsibility for those elements our holidays as accessible to as many guests
The details announced in this brochure are
variations. of the holiday arrangements which are under as possible, however, very occasionally we may
published in good faith in November 2009.
A
l
p
s
Even in this case, we will absorb an amount
our direct control, and for the acts and/or not be able to provide the service required and
equivalent to 2% of the holiday price which
omissions of our employees, agents, sub- will refund any deposit paid.
T
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n
•
excludes insurance premiums and any
contractors and suppliers. Save as set out
We reserve the right to exclude any person
n
amendment charges. Only amounts in excess
below, no liability is accepted for personal
illness, injury or death.
before or after holiday commencement if
D
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www.pgl.co.uk|call08443712424 27
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