strictly for 16 or 17 year olds where tent or lodge to get to the toilet facilities,
FIRESAFETYDRILL
parental consent has been given on the security staff patrol the campsite or
All children are made aware of safety
medical form. Interestingly, a side effect of accommodation area throughout the night.
procedures and shown exits and assembly
this approach tends to be that a number of Elsewhere there is a night duty rota and a
points before they go to bed on their first
smokers choose not to smoke at all rather member of staff can be contacted at any
night at the centre. There is a weekly fire
than be forced to adopt the rigours of our time should the need arise. Centre doors
drill at all centres.
strict safety policy. Smoking outside any are locked, although these can be opened
authorised area is a serious offence for from the inside in case of emergency.
CONTACTINGYOURCHILD
which guests will be sent home.
Of course, for some children, being away
PERSONALHYGIENE
from home may initially be a little
ALCOHOL Whilst Group Leaders are responsible for
stressful. This is natural and only to be
Consumption of alcohol by guests is taking care of the children outside of
expected – even adults can experience
banned at all PGL centres in the UK and activity session times, it is really a
‘homesickness’! PGL staff are fully trained
France. In France and Austria, please note responsibility shared among all of the
in the sensitive skills of identifying and
that even those guests who are 16 and over senior staff and they will encourage the
dealing with children’s concerns and
who legally speaking may consume beer regular use of soap and toothpaste.
worries. In the vast majority of cases, a day
and wine in Europe, are subject to this ban. However all children are expected to take
or two of getting to know new friends and
This also applies to the consumption of an element of personal responsibility for
being involved in exciting activities will
alcohol off site and the purchase of alcohol showering and cleaning their teeth during
dispel all but the most persistent worries.
off site. Please note that guests who break their holiday.
this rule will be excluded from the holiday
You will be kept informed if there are any
and collection will be at the expense of DISCIPLINEANDRESPONSIBILITY
persistent problems. Whilst all children are
parents/guardians. Living alongside and mixing with other
encouraged to send a postcard home, we do
children is a valuable part of the holiday
ask you not to telephone the centre to speak
OFF-SITEACTIVITIESAND experience and we try to ensure that no one
to your child, particularly during the first
EXCURSIONS feels left out. Every member of the group
couple of days. Apart from the fact that your
Some of the evening entertainment (mainly has an equal right to enjoy themselves and
child is probably in the middle of an activity
for 13–16 years) may take place off-site. If we keep a close check on teasing, bullying
session/in the shower/eating dinner, and
you do not want your child to take part in or any other anti-social behaviour that may
therefore far from the telephone, our
any off site activities or excursions please spoil an individual’s enjoyment. Our
experience has shown that children really
make this clear at the time of booking. experience over many years means that
do settle in much better if undisturbed by
this rarely becomes a problem, but please
personal telephone calls. We will, of course,
SENSIBLEBEDTIMES tell your children that if they feel they are
pass on any personal messages and all of
Even the fittest children feel tired after a being picked on, they should inform their
our centres have a fax machine for incoming
full day of activities followed by our evening Group Leader or any other member of staff
messages/letters. The Centre Manager or
entertainment programmes, so we try to immediately. The “don’t tell” ethos, which
another senior member of staff is always
insist on sensible bedtimes for children to often exists in schools, is not applicable at a
available should you wish to telephone to
ensure that everyone gets a good night’s PGL centre. If your child should make
ask about your child.
rest. Exact times may vary from centre to contact with you regarding any negative
centre but are typically 20.30 for 7–10 year aspect of their holiday, please check
STAYINGONFORANEXTRAWEEK?
olds, 21.30 for 10–13’s and 22.30 for 13–17 whether our staff have been informed. If
If your child is staying for more than one
year olds. not, please let us know as soon as possible
week, we recommend that they either take
so that we may take immediate steps to
part in a different course or try a different
BEDDING remedy the situation.
centre for the second week. Inter-centre
The majority of our holiday centres do not
transfers can be arranged.
automatically supply bedding. If for any
When necessary, we will be firm with
reason you are not able to bring your own
children who are jeopardising the
We can provide one machine wash at UK
sleeping bag/duvet from home, it is
enjoyment of others. If problem behaviour
centres, but there may be a small charge.
possible to hire bedding for UK holidays at
is persistent or serious, we will contact the
Guests will also be taken off site on a day
a cost of £20.00 per child. Depending upon
parent or guardian to decide on further
trip on the second Saturday of the holiday
the centre, bedding consists of pillow and
action. Please note it may on occasion be
to keep them occupied due to there being
pillowcase and either duvet, duvet cover
necessary to contact parents/guardians
no organised activities and to allow the
and sheet or sleeping bag and sheet inner.
during unsociable hours.
centre to prepare for new arrivals. Where
We reserve the right to send any child
they will go will depend upon which centre
NIGHT-TIMESUPERVISION home immediately at parent/guardians’
they go to. There is no cost for this.
It is part of our staff’s role to get everyone expense and to charge for any additional
to bed reasonably on time – sometimes costs incurred. No refunds will be
easier said than done! Once ‘lights out’ has considered for any children sent home for
been called at UK centres night duty staff behavioural reasons. Children will be
take over. They reassure the anxious, asked to pay for any damage caused by
encourage the high spirited to settle down wilful behaviour to any PGL owned or
and continue their vigil until all is quiet. At leased property. Please ensure you have
centres where children need to leave their read our booking conditions.
www.pgl.co.uk|call08443712424 23
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