Oyster Aftersales – a lifetime of support worldwide
In the last issue of Oyster News we featured the Oyster in-house design better than cure. Our Customer Care Manager, an experienced yachtsman
and engineering team and some of the projects they are working on. himself with a circumnavigation to his credit, will attend a vessel
Another essential part of Oyster in which we will always invest is our anywhere in the world to provide help or advice. Although our Aftersales
Aftersales Service, which commences long before an owner takes delivery hub is centered at our Head Office we also provide local service for the
of his or her newly commissioned Oyster. We work hard to provide the US market from our Newport, Rhode Island, location.  
best Aftersales service in our industry and judging by the feedback we
get from the majority of our owners we are succeeding.
For events such as the ARC transatlantic rally where, from its outset, Oyster
yachts have been some of the most prolific participants, Oyster sends a full
The Oyster Aftersales team roughly outnumbers our sales staff by 2:1 service team to the Canary Islands to give every one of our yachts a
and our aim is to provide a one-stop, comprehensive service to every complimentary health check before the fleet sets sail for the Caribbean.  
Oyster yacht, regardless of its age or location.  
Our ability to respond quickly is enhanced by improved communications
Our Aftersales team has access to a massive archive containing build where yachts are able to email or telephone us from mid-ocean. In turn,
records for every Oyster yacht so, when an owner needs help half way using express carriers, we are able to send parts, anything from an
across the Pacific, no time is wasted in working out what parts are anchor windlass to a replacement halyard, on short notice to even the
required to fit the boat and solve the problem. We work closely with our most remote locations.  
key suppliers and sub-contractors to provide a professional response to
every kind of Aftersales call, be it warranty, routine maintenance, damage
Last, but by no means least, because our yachts are so well travelled
repairs or planning a refit.  
around the world’s cruising grounds, we have built relationships with a
network of service providers in many locations who are very often able
Our Quality team works closely with Aftersales, so we are quickly on the to provide a quick local response to Oyster owners under guidance from
trail of any recurring problems working on the basis that prevention is our team here in the UK.  
OYSTER AFTERSALES TEAM
Alison Ford – Customer Services Assistant
Alison spent six years working on large sailing yachts
Sarah Harmer – Aftersales Manager as a chef and stewardess and understands both the
A keen sailor, Sarah has crewed on several Oyster crew and owners needs for urgent spares.
yachts and now enjoys weekends dingy racing and She thrives on getting the right parts sent out to
instructing. With a financial background and experience far-flung destinations.
in the Oyster commissioning, customer service and
warranty departments she now enjoys leading the Elly Rule – Customer Services Assistant
Aftersales team. Our most recent addition to the Aftesales team, Elly is a
sailing enthusiast, having already sailed the Atlantic circuit
David Abbott – Senior Warranty Manager on a number of Oyster Yachts. When at home, she is a
Having been brought up with family sailing since the keen local Smack sailor, and frequently to be seen out on
age of five, David has always had a keen interest in local waters. Having previously worked in both our
nautical matters. He has been working in the marine Aftersales and Commissioning departments, it is great to
industry for over 35 years, and is now very much have Elly back with us.
enjoying life in Oyster Aftersales.
Will Taylor-Jones – Technical & Quality Development Manager
Leanne Lincoln-Smith – Aftersales Assistant Will is a successful offshore racing sailor with Round
Leanne’s roll is mainly admin, but you may find you are Britain and Fastnet race victories. With over 20 years
occasionally fortunate enough to have her looking after service, Will trained as a boat builder, working in the yard,
your customer service or warranty requirements. On our commissioning department, Aftersales and Customer
spare weekends, Leanne enjoys spending time on the Care so he really knows what goes into making an Oyster
family’s wooden canal boat. yacht. He has a young family and a classic yacht to
occupy the brief periods spent away from work.
John Johnson – Customer Service Manager
John started out dingy sailing on Oulton Broad, then Eddie Scougall – Customer Care Manager
explored the coast of Holland, Denmark and Sweden, Eddie is a life long sailor, with a background in mechanical
bought an Oyster 34 and did the Atlantic Cruising engineering and holds a Yachtmaster Ocean with
Circuit with his wife. With a background in engineering, Commercial Endorsement. He has professionally skippered
John enjoys combining the technical challenges that numerous yachts including several Oysters, completing one
occur with his passion for sailing. circumnavigation plus several Atlantic crossings and he has
sailed the Chilean coast rounding Cape Horn. Eddie spent
Natasha Rendell – Assistant Customer Service Manager eight years in service with the RNLI on the Dunbar Lifeboat.
Natasha spent her early years in the Caribbean,
living onboard the family yacht. As one of the longest Will White – Customer Service USA
standing members of the Aftersales team, Natasha Will grew up just down the road from the Herreshoff Yacht
is always happy to help and will go that extra mile Yards in Bristol, Rhode Island and from a young age spent
to ensure all of our Owners are happy and well every free moment out on the water. Later he worked as
looked after. crew on a wide variety of sailing yachts, working his way
up from deckhand to engineer and finally captain. After
Mary Counsell – Customer Services Assistant running an Oyster 56 for Oyster's former chairman,
Mary has recently ‘come indoors’ after being on the Richard Matthews, Will joined our Newport office, where
water for a number of years and is happiest hanging he has spent the last 10 years helping our US based
off the side of a catamaran at full tilt. She is currently customers with their aftersales, commissioning, and customer
rising to the challenge of finding out where every part service enquiries.
found in an Oyster fits.
To contact Oyster Aftersales direct Tel: +44 1473 690198 email: aftersales@oystermarine.com
www.oystermarine.com 57
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