Product guarantees and warranties
We endeavour to ensure our goods and accessories are free of defects at the point of
despatch and the receipt of goods by you will be deemed to be acceptance of their quality.
In the event that packaging is damaged, you should notify the delivery service when you
accept the package and contact the Cantifixonline helpdesk immediately. Packaging should
be removed only in so far as is necessary to ascertain the goods are undamaged.
In the event goods are received damaged, BUT there is no evidence from the packaging that
this was caused during shipment, you must notify the Cantifixonline helpdesk within 24 hours
of delivery. You must preserve all packaging as a failure to do so will affect your rights to a
refund.
Cantifix will issue a guarantee specific to the order placed with us. This will accompany your
order and will be effective from the date of delivery. The guarantee will be issued in the
format shown below.
Refund and Returns Policy
Unwanted purchases
Please check the dimensions of the delivery address for access (including doors, corridors,
stairs and alleyways) before making your order. We are unable to take responsibility for the
sale of products that you later find can not be manoeuvred into their installation location
Products we are able to refund or exchange
We hope you will be pleased with your purchase however, should you wish to return any
accessory or other non made-to-measure goods bought from us, we will exchange a
product provided it is in fully resaleable condition. Returns should be made within 3 months
and in the original, undamaged packaging.
If the product returned is not in fully resaleable condition or the packaging is damaged, we
reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling
price from the refund amount. This does not affect your statutory rights.
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