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Management
It considers the behavior of an detect phase. Detection can be as
application or device within the context simple as an end-user call to the
of activity across the entire service desk, or may involve the
infrastructure. It closes sympathetic proactive use of advanced IT tools.
alerts (which are symptoms of the root
cause), clears up duplication, identifies xrhombus In the diagnose phase, duplicate
the relationships among the remaining and sympathetic events are
alerts, and determines what those drastically reduced, enabling you
relationships are. In essence, the to determine what you should
technology intelligently discovers the really focus on.
root cause and how it relates to other
alerts in the queue. Event correlation xrhombus By completion of the isolate phase,
and analysis solutions speed problem the technology determines, in
resolution by translating events into effect, “What’s the business
actionable, business-relevant relevance of this? Is one incident
information. more important than others? Are
there capacity problems I need to
Predictive modeling address?”
With this technology, you establish
baselines and rules that frame your xrhombus The final phase, correct, resolves
approach and reflect your current this technology provides the service issues in order of business priority.
performance and usage patterns. desk with detailed incidents containing Automated fixes can even be
Analysis and correlation of event and root-cause information with embedded here to further
performance data uncovers recurring pre-assigned business impact priority. streamline repetitive tasks –
patterns and relationships. These improving overall mean time to
relationships are then correlated to Consequently, it helps agents shorten repair (MTTR).
understand how they link to your overall time-to-resolution and enables
overall business and resource needs. you to meet or exceed service level Reaping the Rewards Now
Predictive modeling helps you in many agreements with the business. Predictive intelligence isn’t a future
ways: identifying areas where you can Predictive Intelligence in Action vision of how IT will work 10 or 20
better utilize IT resources, balancing The convergence of these and other years from now. It’s here today. It is an
workloads across servers, accurately technologies that support predictive important byproduct of a
consolidating physical workloads and intelligence can reduce the noise level comprehensive, properly integrated
servers onto a virtual platform, and by 60 to 70 percent, eliminating both service assurance solutions set.
accurately forecasting future capacity sympathetic and duplicate events, Service assurance solutions deliver
requirements. The ability to optimize according to industry studies. adaptive, automated, and predictive
existing IT resources — while ensuring technology across the enterprise,
delivery on service levels and Predictive intelligence is an important dramatically reducing the risk of
accurately predicting future byproduct of a comprehensive, service disruptions and delivering the
requirements — can translate into properly integrated service assurance consistent levels of service required by
millions of dollars saved in capital and solutions set. Service assurance the business.
operating expenditures. solutions deliver adaptive, automated,
and predictive technology across the Enterprises such as the pharmaceutical
Pre-assigned business enterprise, dramatically reducing the company, bank, and hospital group
impact priority risk of service disruptions and profiled at the beginning of this article
Predictive intelligence technology can delivering the consistent levels of are already profiting from such
automatically detect the priority for service required by the business. solutions. Their successes provide
addressing events to best support proof that predictive intelligence
business services. For example, you The process flow for predictive delivers rapid payback in the form of
can detect that one router supports a intelligence includes detection, direct savings, increased revenue,
small, remote sales office, while the diagnosis, isolation, and correction. faster mean time to repair (MTTR), and
other supports the entire European better service levels to support
customer base. The bottom line is that xrhombus IT incidents are identified in the strategic business goals.
42 | DATA CENTRE SOLUTIONS | www.datacentresols.com Winter 2008
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