BMC v2 19/12/08 13:04 Page 41
Management
Predictive Intelligence
Technologies for Managing an Increasingly Complex
Infrastructure. By Mary Nugent and Mahendra
Durai, BMC.
A pharmaceutical company saved $7 As a result, they offer rapid returns on Measurement of even a single
million in projected hardware and your technology investments and slash threshold can vary widely over time as
software purchases, increased virtual your capital and operating expenses. the environment changes and your
machine density by three times, and infrastructure evolves. Adjusting the
realized ROI in three months. From Reactive to Proactive thresholds regularly can be tedious and
to Predictive Management inefficient.
A bank saved $2.2 million in server For a number of years, IT professionals
hardware over two years, cut business have focused significant attention on The Technologies
service downtime by 50 percent, and moving from reactive to proactive Predictive intelligence is made possible
achieved an ROI of 268 percent. management of their IT environment. A by the convergence of several highly
reactive approach entails addressing advanced technologies: dynamic
An international hospital group reduced an IT problem or thresholding, event correlation and
time to resolution for critical incidents incident after it has already occurred. analysis, predictive modeling, and
by 68 percent and achieved $1.2 This approach poses the most risk of impact management.
million of annualized savings. prolonged business service disruptions
because the identification and Dynamic thresholding
How did these enterprises achieve resolution of each incident are not This technology enables you to set a
such dramatic gains? With predictive started until a service disruption is threshold based on past behavior. It
intelligence. This forward-looking IT reported. then watches the behavior of your
management approach and applications over time to learn what
corresponding technologies provide A proactive approach involves setting truly is normal and abnormal for your
the most effective and efficient line of predefined thresholds for key applications in your environment. It
defense for critical business services. performance measurements and uses what it learns to adjust thresholds
Predictive intelligence technologies enacting a specified course of action automatically, so you don’t have to
deduce what is normal and abnormal (such as triggering an alert) each time reset them manually.
in the environment by studying usage these thresholds are crossed.
patterns. The technologies then trigger Proactive management is an important Event correlation and analysis
targeted actions to isolate the root step forward. With the growing In most IT environments, the sheer
cause of future threats and eliminate complexity of the IT environment, volume of data generated by alerts and
them before services are impacted. however, it’s no longer enough to be events far exceeds the time available
proactive. Static thresholds in the to prioritize their resolution. Real-time
Predictive intelligence technologies proactive IT management model are root cause analysis, a part of event
intercept, prioritize, and resolve set arbitrarily through a time- correlation and analysis, eliminates this
incidents in order of business impact. consuming manual process. problem by filtering through the noise.
Winter 2008
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