SOURCING & LOGISTICS
Innovative Health Specific challenge the customer faced: A large, multi-facility customer out of Denver was not getting enough savings out of their reprocess- ing program n repro- cessed devices were not
resources away from other responsibilities including the management of higher-value, critical care equipment. How the challenge was addressed
Lars Thording
routinely bought back and utilized. Instea-d, new devices were used even if reprocessed devices were available. The purchasing system did not allow for preference to be given to reprocessed devices. This prevented the hospital system from realizing the roughly 50% lower price of reprocessed devices. At the same time, the [purchase order] process was so cumbersome (and not designed for regular acquisition of reprocessed devices) and time consuming, that by the time a PO was issued, a new product had replaced the reprocessed product. How the challenge was addressed and solved directly or by assisting the cus- tomer: Our customer service team went in and mapped out the entire process, from ordering to picking products for procedures. The team worked with the hospital system’s procurement team and developed a plan to fix the problem. Our clinical integration and distribution teams arranged for a warehouse to be set up for high-volume devices, solving the time-delay issues the procurement system caused. Processes and signage were put in place to favor reprocessed devices over new.
Lars Thording, vice president, Marketing & Public Affairs, Innovative Health
PartsSource Specific challenge the customer faced: Marshfield Clinic has worked hard to streamline its medical equipment man- agement program, especially during the significant healthcare challenge of staffing shortages. But there are still core items that need regular maintenance done for effec- tive operations and regulatory require- ments. Infusion pumps are one of the items that require regular maintenance and are one of the most used pieces of all the Marshfield biomedical department’s equip- ment. In one hospital alone, Marshfield has nearly 700 pumps that require annual, rou- tine preventative maintenance to ensure quality care for patients. Though the Marshfield biomed team can perform these maintenance tasks in-house, it pulls all their biomedical service staff and
and solved directly or by assisting the customer: PartsSource quickly identified and confirmed a trusted vendor from its national network to complete these routine tasks at nearly the same cost as Marshfieldrs team performing them in-house. Marshfield now uses this vendor for the maintenance of all its IV pumps
so its internal teams can focus on high- er-safety and revenue-driving equipment such as anesthesia machines, defibrillators, and other life-saving equipment.
Robert Proctor, vice president, Enterprise Sales, PartsSource
Editor’s Note: For additional examples that include Belimed, Ryder System, CenTrak, Diamond Storage, VUEMED, GHX and PDI Healthcare, click on this story headline at HPN Online.
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