ductor equipment customers was in a scramble to fix a problem with chro- mium appearing on the wafer. When Palmer was approached about possi- bly being the culprit, it had the data to show its processes were in control and operating within specification. The cus- tomer saw it needed to look at other sources of contamination.
´7KH\ KDYH WR ÀJXUH WKLQJV RXW LQ D KXUU\ so it helps to point them in the right area to resolve a problem,” Lagrant said. Logan sees Palmer Foundry’s manu- facturing intelligence system as a nec- essary tool to show its high-tech cus-
tomers they speak the same language. “Some of our semiconductor cus- tomers have two hours to fix a problem or they are fined by their customer,” he said. “They told us we can’t be magi- cians any more. We have to provide straight answers, and we can give them that.”
3DOPHU )RXQGU\ LV FRQWLQXLQJ WR ÀQG GDWD points to mine and conclusions to make from its manufacturing intelligence system. “We’re just going to keep getting better and better now that we have the infrastructure in place,” Logan said. “It’s a foundation for us going forward.”
A laser scanner is used to compare dimensions of a casting with a computer model.
MELTING POINT
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