ORDERING & CONTACT INFORMATION Sales Representatives To contact the Sales Representative in your area, visit
zaner-bloser.com/sales or call 800.278.8215.
Five Easy Ways to Order Fax
Phone
800.421.3018 8:00 A.M.–6:00 P.M. ET Monday–Friday
800.992.6087
Mail Zaner-Bloser Attn: Customer Experience PO Box 16764 Columbus, OH 43216-6764
Ordering Information
Customer Experience. Call 800.421.3018 from 8:00 A.M. to 6:00 P.M. ET, Monday–Friday. If you have questions about materials you have already received, have your packing slip or invoice available when you call. Both contain information that will help us access your order quickly. If you have not received the materials you ordered, have your purchase order number and the date you placed your order available before you call.
International Customers. For orders, returns, the name and location of the representative in your area, or for any other inquiries, please call: 614.487.2841 (8:00 A.M. to 6:00 P.M. ET, Monday–Friday), fax: 614.487.2641, or e-mail:
customerexperience@zaner-bloser.com.
School Prices. This catalog shows school prices, which include a 25% discount from the retail price. For more information, see Retail Prices. Contact our Customer Experience Department at 800.421.3018 about special discounts available on volume paper purchases. Prices are “each” unless otherwise noted. Availability of some items is limited. Zaner-Bloser reserves the right to change prices without notice.
Retail Prices. Zaner-Bloser limits the sale of Teacher Editions, Manuals, and Guides to approved educators and educational institutions. Merchandise shipped to any location other than a school or school warehouse will be charged retail price. Bookstores, individuals, and non-school customers are charged retail price. To calculate the retail price of a product, divide the catalog price by 0.75. Orders from individuals cannot be invoiced and must be accompanied by full payment or charged to VISA, MasterCard, or Discover Card.
Shipping and Processing. Shipping and processing charges for domestic orders are prepaid and added to the invoice as a separate item. If payment for educational materials is enclosed with your order, please add 9% or $5.00, whichever is greater, to cover standard shipping and processing. Zaner-Bloser will choose the best shipping method for standard delivery. Most orders are shipped within 72 hours. For express shipping, call Customer Experience at 800.421.3018.
Superkids Reorder Form. Download the Superkids Reorder Form at
shop.superkidsreading.org.
Tax. Add state and local taxes to the total amount of your order, if applicable. If tax exempt, be sure to include your tax exemption certifi cate to qualify for zero sales tax.
Returns. Returns will only be processed with prior authorization by Zaner-Bloser Customer Experience. Materials must have been purchased within 90 days and be in resalable condition. To make arrangements for a return and to ensure that you receive credit, contact Zaner-Bloser’s Customer Experience Department at 800.421.3018. Please do not return materials to the PO Box address. Return to: Zaner-Bloser, Returns Department, 4555 Lyman Drive, Hilliard, OH 43026.
Prices in effect September 1, 2016. Prices valid through August 31, 2017. All orders are subject to acceptance by Zaner-Bloser in Columbus, Ohio. Zaner-Bloser reserves the right to change prices without notice.
Contact Customer Experience E-mail
customerexperience@zaner-bloser.com Phone 800.421.3018
Technical Support
Contact a Technical Support Representative by e-mail at
zbtechsupport@zaner-bloser.net or phone at 800.556.4541 8:00 A.M.–6:00 P.M. ET, Monday–Friday.
E-mail
customerexperience@zaner-bloser.com
Online
zaner-bloser.com superkidsreading.com
78
Zaner-Bloser
Customer Experience: 800.421.3018 Technical Support: 800.556.4541
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