The implementation T e goal of any ACS infrastructure audit is based on positive change. T e ACS team considered carefully what each new piece of proposed hardware would mean for BMTC. It was vital that any changes implemented should deliver measurable, immediate benefi ts for end users. Early nerves about technological change were soon dispelled as


ACS got to work. As with any project of this kind, the team was tasked with updating the technology BMTC had while also transforming some of the attitudes towards the devices and software used. Law is a vertical which is ripe for digital transformation, but there


are many traditional practices inherent within businesses like BMTC. T roughout the implementation of the new system, the ACS remained respectful of those practices. One of the biggest challenges during the project was the COVID-19


pandemic, which had a great impact on ACS’s ability to carry out their work. Despite this, the engineers worked tirelessly to ensure that the BMTC team could transition seamlessly to remote working. T is was achieved by confi guring and delivering new laptops with


remote working capabilities to BMTC within just a couple of days’ notice. “ACS were so adaptable during that process,” said Clare. “Just before


the fi rst lockdown when we realised lots of our staff would suddenly be working from home, ACS were able to help us with the needs we suddenly had.”


The result Despite the unforeseen challenges which presented themselves during the project, ACS successfully completed the infrastructure overhaul in good time. “We’re particularly pleased with the team at ACS,” said Clare.


ALL THINGS BUSINESS 27


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“T ey’re friendly, approachable and we know that we can pick up the phone and talk through any issues that arise in future to ensure they’re resolved quickly.”


BMTC is now set up for a whole new way of


working, with remote access as immediate and secure as it should be and an internal infrastructure which features the latest hardware and operating systems. Ongoing support and future planning from ACS


is continuing to provide the peace of mind they need for the future.


If you’re considering an IT review or refresh this year, contact ACS Offi ce Solutions on 01604 704000 or email info@acs365.co.uk or visit www.acs365.co.uk


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