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HOT TOPIC


Evolution of the GM practitioner With RMCs and global mobility service providers offering an


increasingly responsive and sophisticated support to clients, where does this leave the GM role, both in and out of house? For David Pascoe, the human touch is still going to be critical.


“I know there are self-service platforms coming into the market. While I think these expectations around [self-service] are real, I think the human component is still incredibly valued. Where we’ve seen clients go full self-service, even if it’s what the employees said they wanted, our experience is that human intervention has had to be made for the relocation and assignment to be successful.” Mr Pascoe also sees the support offered by consultants and


in-house GM experts is undergoing change – and by necessity. “I think the human component definitely needs to change. The


support needs to be relevant. When we look at our consultants, they are very much in a shift where we are moving from a discipline or model that is very much about policy, rules and processes to one that is more consultative and guiding, saying ‘if you choose these options, have you thought about this?’ “So, I think for our clients, giving employees more choice is


“You can imagine for any of our clients who have to stand up


in front of senior leadership teams to recommend changes, how powerful it is to say, ‘we know this is going to happen based on the evidence and various algorithms and tools we are working with.’ It’s going to allow people to make much more informed decisions based on accurate predictions.”


where the human component changes. I don’t see it going away; I just think it needs to evolve. That’s something we are very clearly focused on at Cartus.”


Changing times Alongside launching its online Learning Lab last year, the RES


Forum set out a blueprint for future-proofed global mobility in its recent annual report (SAFE). At the heart of the SAFE model is


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8 | Relocate | Autumn 2018


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