In Reference CCRDirectory
Debt Collection
Opos is an owner managed, technology-led BPO and Collections Contact Centre, with full FCA permissions. Opos has a keen focus on Digital Strategies, leveraging the latest technologies to deliver a unique customer-engagement proposition. Opos benefits from being members of the CSA, as well as holding UKAS accredited ISO 27001, ISO 9001 and ISO 14001 standards. Opos also recently achieved the Investors In Young People (IIYP) standard. Opos is the first contact centre to inte- grate with the
www.vulnerabilityregistrationservice.co.uk. We operate across all sectors; both Consumer and Commercial. We are also interested in Debt Purchase opportunities.
Yuill + Kyle is one of Scotland’s leading debt recovery and credit control law firms. With over 100 years of experience, we are specialists in resolving disputed and undisputed debts. Our track record for successful recoveries means you have just moved one step closer to getting your money back. Yuill + Kyle, Capella, 60 York Street, Glasgow, G2 8JX, Scotland, UK Tel: 0141 572 4251 – E-mail:
scowan@yuill-kyle.co.uk –
www.debtscotland.com
Established in 1993, Dukes is a privately-owned, family run business providing recovery services to the public sector across England and Wales. Recognised as a leading provider of ethical debt collection and enforcement, Dukes’ recovery service is founded on the principles of collaboration, communication and cooperation with its stakeholders. The company’s tried-and-tested processes, developed over the last 26 years, enable Dukes to consistently achieve market-leading collection rates, helping their clients exceed their KPIs. With its unique combination of unbeatable customer service, constant innovation and investment in technology, Dukes deliver a tailored, personal service that beats clients’ expectations year after year. For all enquiries e-mail Sarah Naylor:
snaylor@dukeslimited.co.uk or call 0207 487 8291 –
www.dukeslimited.co.uk
Wright Hassall Lawyers Through our award-winning debt collection service, we are committed to securing the money you are owed. Our approach includes: l Pre-legal debt collections and recovery. l Fixed fee pre-legal collection. l Letters Before Action. l Legal proceedings and court action. l Bankruptcy and winding-up proceeding. l Dispute resolution. Contact: Gemma Baker, Head of Debt Recovery Operations Website:
www.wrighthassall.co.uk/expertise/debt-recovery/ – Telephone: 01926 886688
The Vulnerability Registration Service (VRS) is a data initiative helping to highlight individuals whose circumstances need to be taken into consideration. It may be that they are in financial difficulties or simply need appropriate support. Organisations using The VRS will be able to search for and register vulnerable consumers through real time API or batch file. Organisations can use these flags to know their customer better and align that customer to a more appropriate treatment. VRS is a growing initiative that is being embraced by increasing numbers of organisations through Associate Membership to help people in difficulties whether that be mental health, financial issues or those caring for others. Registration is free for those wishing to flag up their details and very little information is required. Contact: Bruce Turnbull, Director –
bruce@vregservice.co.uk – 07971 418 914
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www.CCRMagazine.com August 2020
John Freel, Head of Client Engagement
jfreel@oposlimited.com
www.oposlimited.com/opos 0141 428 3993
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