The Analysis Contents
Contents
The Analysis Editor’s Letter
News & Opinions
Customer rights to be protected Local lockdowns and house moves Finding the answer
In Focus When, not it
Wrongful rules Taking the green track Mortgage numbers bounce back
Human experience and vulnerable customers Taking ‘feet off the street’
How to master online negotiations
Digital onboarding an business continuity The road to recovery
Developing for everyone’s benefit
Editor Stephen Kiely 51 Cambridge Road, Impington, Cambridge, CB24 9NU Tel: 07766 416693 E-mail:
stephen@ccrmagazine.co.uk
Reporter Ian Willcox Tel: 07951 262848 E-mail:
ian@ccrmagazine.co.uk
Group Production Director Angela Willcox-Kiely Tel: 07920 715047 E-mail:
angela@ccrmagazine.co.uk
Illustrations & Images
Dreamstime.com
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6-10 11 12 13
14-40 14 16 17
18 19 20 23 26
34 36
Rising to the occasion CCR2
Vulnerability Life in lockdown
The impact of Covid-19 on consumer credit Vulnerability: how should we record it? Connecting a disconnected world
In Reference CCRDirectory
Appointments & Updates The Last Word
Time for come country-wide reskilling
Sales Director Gary Lucas Tel: 07785 268404 E-mail:
gary@ccrmagazine.co.uk
Subscriptions and Delegate Sales Alison Lucas Tel: 01702 341948 E-mail:
alison@ccrmagazine.co.uk
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Published by GTS Media Ltd “The Cellar”, 81 Cambridge Road Southend-on-Sea, Essex, SS1 1EP
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‘Covid-19 has caused a drastic culture change’ 39 Development dealing
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27-33 28
30 32 33
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© GTS Media Ltd (except where otherwise stated). All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means without the prior written permission of the publishers.
Virtual August 2020
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