The Vending & Automated Retail Association is the trade body and voice for the automated 24-hour food and beverage industry in the UK.
Our 160 members manage over
460,000
vending & automated retail stands across the country.
The role of the AVA is to: promote, protect & enhance the vending industry.
By providing a standard of service for members to follow, you know your Operator of its work.
Why partner with an AVA member?
When you see the AVA logo you know you’re in safe hands.
It is the mark of quality assurance for all our members’ customers and operates as a badge of guaranteed service excellence.
At the AVA, we provide guidance, training and conduct regular audits to ensure that our members maintain a high level of service.
AVA members are trusted businesses. They all align with the following statements:
Quality guaranteed!
AVA members agree to uphold their services to a high level of client satisfaction in line with the AVA Customer Charter. AVA members demonstrate quality through: • Set service standards • Conformity to customers’ standards • Compliance with the regulations
Protection
When AVA members join, they agree to uphold their Client Services against The AVA Customer Charter and match the AVA Code of Conduct, each of which are regularly reviewed and audited.
Environmental assurance
The AVA and its members are at the forefront of environmental and recycling legislation, regularly participating in thought leadership on current legislation, how to navigate it, and leading the call for change.
Adaptable to your needs
Our members are more than your standard Operators. They are adaptable to the services you need. Whether it’s micromarkets, fresh machine or no nuts allowed, AVA members can support your needs.
24/7 support
services provided by the AVA to ensure problems or queries are resolved quickly and easily.
Members are bound by the agreements that make up the AVA’s Code of Conduct and Customer Charter they are consistently encouraging others in the industry to act accordingly. The AVA’s guarantee of quality levels of quality. AVA members need to achieve the AVA Quality System Accreditation to be in membership, demonstrating this guarantee.
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