In 2023, Selwood Housing launched a pilot project with Aico, installing HomeLINK Environmental Sensors and Gateways to better understand indoor environments across their housing stock.
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This initial collaboration marked a shift towards a more data-driven, resident-focused approach to property management. Today, Selwood Housing’s partnership with Aico has evolved to follow new legislation, sector pressures and Selwood Housing’s ongoing commitment to providing safe, healthy homes across its 7,000+ properties.
Scaling Up Aico’s IoT technology is now fully embedded within Selwood Housing’s property management systems. Gateways and Environmental Sensors are installed consistent and proactive approach to monitoring.
To date, Selwood Housing has: • Over 250 properties actively monitored through HomeLINK, with a further 100 planned for 2026. • More than 2,000 connected devices across its stock, including Environmental Sensors, Fire alarms and Carbon Monoxide alarms. • Year-on-year growth in IoT deployment as technology becomes central to repairs, compliance and resident engagement. • Sensors installed in line with BS 40101.
Adapting to Awaab’s Law The introduction of Awaab’s Law in
England means stricter timeframes for investigation and remidiation of cases of damp and mould, and continuous monitoring has become essential.
For Selwood Housing, this has led to: • Increased reliance on accurate, continuous environmental data. • More investigations and reporting by surveyors to meet statutory deadlines. • Greater emphasis on post-repair monitoring to validate outcomes and identify early warning signs.
Aico’s sensors provide ongoing
oversight, enabling Selwood Housing to effectiveness of works and intervene quickly if problems re-emerge. HomeLINK data supports compliance reporting, prioritisation of cases and long-term assurance that homes remain safe. Robert McFerran, Senior Damp & Mould
Surveyor, comments, “The monitoring system has made a real difference to how we identify issues. We receive weekly reports highlighting properties at higher risk of damp and mould, cold home risk, excess heat, or poor indoor air quality.
rise in humidity in a home. The Damp and Mould Team discovered the levels had been increasing over a couple of weeks, suggesting a ventilation issue. After visiting the property, we found the bathroom extractor fan had a fault. Once repaired, the humidity levels returned to normal. This proactive approach helps us manage risks effectively and support customers before issues escalate.”
The HomeLINK App A key part of Selwood Housing’s
strategy is prevention, not just response. The HomeLINK Resident App plays a central role in empowering residents to understand and manage their home environment. “Introducing the app has been a smooth and positive process,” says Robert McFerran. “Engagement has been strong,
and customers value having a simple, clear way to see what’s happening in their homes.” The app supports education, awareness and behaviour change, helping residents become active partners in maintaining a healthy home. One Selwood Housing resident commented, “The app has been helpful. It’s easy to understand and shows what’s going on without guesswork. The whole experience has been straightforward and stress-free.”
The HomeLINK Resident App provides: • Healthy Home Indicators: real-time • Tailored Recommendations: personalised advice based on sensor data. • Damp & Mould Alerts: early warnings with practical prevention tips. • Fire and CO Alarm Reminders: prompts to test life safety devices. • Trusted Viewers: secure access for family members, carers or support networks.
A Continued Journey of Innovation Selwood Housing’s work with Aico
has evolved far beyond the initial pilot. Selwood Housing now have a comprehensive, proactive approach to housing management - supporting compliance, empowering residents and enabling early intervention, which means healthier homes and improved wellbeing for every resident.
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