GIO March 2021

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CONTENTS

4 NEWS

The latest stories from the ever-evolving igaming sector

6 FEATURE

Adam Hancox, head of gaming for TransUnion in the UK and Europe, looks at what our industry can do to protect the end user

8 INTOUCH ON AI

Intouch Games automates 28% of live chat queries with ServisBOT – AI chatbot handles peaks and supports business growth

8 PRODUCT SHOWCASE

The latest game releases for online and mobile, rounded up in one place

6 8

I think from next issue, we should consider just running the contents on the cover of GIO… That way I wouldn’t have to write this, which is a win for everyone involved. I can’t even claim this issue that the one I wrote for CI is better, because I don’t think it is. I digress. We have two interesting articles this issue, both well worth a read; one extols the virtues of AI to help when demand is high, the other looking at what we as an industry can do to aid responsible gambling. Both topical, on point, and a good read. What are you waiting for?

Jon

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GIO MARCH 2021 3

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