TEMPORARY BUILDINGS
WORKING WITH AN INDEPENDENT BUSINESS GIVES YOU MORE OPTIONS
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mart-Space is a family business based in the Midlands who has been providing instant buildings solutions for over 30 years. Recent staff reviews picked up on an important strand - and that was that the team really enjoy working in an independent business where the family has always valued traditional customer service. When Smart- Space looked at the reviews they’ve had from many customers, they could see that the same sentiments were reflected throughout them. “I chose Smart-Space because they gave me that essential ‘warm feeling’ combined with the more pragmatic values of functionality, commercial sense and time schedules. Jason Lynock, Smart-Space’s sales director, is professional and business-like but also extremely affable and informal. I did put the team under great pressure and challenged them very hard about the scope, delivery and timing of the project. I needn’t have worried as everything was managed exactly as promised.” Andy Cresswell, group facilities manager, Sertec in Birmingham. The sales team especially love it because they have autonomy and the flexibility to work with each customer on an individual basis. With the way things are at the moment, uncertainty and caution prevail but that doesn’t stop businesses having plans, ambitions and the need for extra capacity. “When potential customers enquire, I am able to reassure them that we can cancel their contracts with seven days’ notice, they can change from hiring to buying at any point and we can also create all sorts of useful packages to suit their needs” explained Shaun Stephens, one of the company’s sales managers. “An example of this is a recent
deal we did with a company in Manchester – they wanted to make a significant advance payment in return for a larger than normal discount. I was able to do this because we are so flexible and it made perfect sense. Another customer recently had to off-hire immediately in the middle of his contract so we worked with him to organise this and his building was removed and contract terminated, no hard feelings – we hope he comes back to us when things change again.” Stephens also commented on the company’s ability to provide Maxi-Space buildings – these have up to 60m of clear, uninterrupted space. “When I joined Smart-Space I was excited by the reaction I got from our customers as we can supply all kinds of solutions, from small, temporary buildings to these enormous warehouses at a fraction of the cost of a traditional build. The responses we get to the solutions we can offer make my job so much more enjoyable and satisfying” he explained.
“They won the account because they ticked every box but, most importantly, Jason Lynock from Smart-Space got in his car and came to see us to do a thorough site visit. We didn’t get that level of enthusiasm or service offered by any of the other businesses.” Jason Kew, stores and procurement manager, Flightline.
The harmonious approach carries through into Smart-Space’s operations team as well. Smart- Space works efficiently and always to extremely high standards – a fact that allows them to work in high risk areas such as airside at airports and Tier 1 constructions sites. “We don’t have different
30 DECEMBER/JANUARY 2021 | FACTORY&HANDLINGSOLUTIONS
service levels. We operate to the highest standards and have built a team who all know what they’re doing so we can provide the best, most hassle- free experience. It’s a fluent, flexible approach underpinned by experience - and it works” explained Smart-Space’s operations manager, Andy Freeman. The staff reviews evidenced that the Smart-Space team feel they can take the time to understand what their customers need and create packages that please everyone. This freedom and open approach has led to new buildings and products being developed in response to new types of enquiries and the ability to follow through to create exactly what’s required.
Smart-Space enjoys its independence which ultimately gives them the ability to flex and react as they need to – quickly, using a completely human and common-sense approach. When “Whatever suits you, we’ll try and do” is a company motto, you know it’s going to be a good relationship.
https://smart-space.co.uk [Caption: Shaun Stephens, Sales Manager]
Smart Space
https://smart-space.co.uk
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