COMMENT SUMITOMO When reality meets remote diagnostics
During the recent European Productivity Roadshow, visitors explored how three Sumitomo (SHI) Demag remote connectivity systems – activeConnect, myAssist and myConnect – are being deployed by customers to diagnose, troubleshoot and resolve issues faster.
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n addition to increasing machine availability and reliability, these remote service systems also inform better operational decisions and
contribute to higher productivity. Without compromising security and sensitive data. Marking this next phase in the evolving remote diagnostics and predictive maintenance journey, Sumitomo (SHI) Demag walked visitors through each connectivity option. Linking to the IntElect 75 ton production cell within the Roadshow truck, processors got the chance to view the support and diagnostic functionalities in a simulated ‘live’ production environment. The uptick in interest for real-time remote machine monitoring has really started to accelerate, emphasised Technical Manager Nick Stockton during the four-stop tour of the UK and Ireland. Highlighting the company’s helpdesk experts to resolve issues faster and save money by connecting to a machine
CONNECTIVITY COST SAVINGS Utilising cellular 4G and 5G networks, a private APN and encrypted VPN, more than 400 of the company’s injection moulding machines in the product developed by Sumitomo (SHI) Demag UK. This PIA award-winning solution was intentionally designed to overcome the challenge of negotiating approval to access the company’s IT infrastructure. Something that many manufacturers with advanced is only established when the machine operative
enables the system,” said Mr Stockton. Once connected to the machine, the company’s process problems and identify any required parts. Quick to install, within minimal business
interruption, Mr Stockton estimates that the annual subscription to connect four of their company of an engineer’s average daily callout rate. “This is a small price to pay for optimising productivity, availability and saving money,” emphasises area sales manager Ashlee Gough.
PREDICT AND PROTECT
connectivity, in addition to a more comprehensive and modular service support platform. It enables customers to integrate and capture data on their entire site production. For maximum security, secure VPN tunnel and places a request in the Sumitomo (SHI) Demag service messaging system. machine enables various machine parameters to be called up and allows visualisation of production data read dashboards, consumption data and KPIs. This level of high data transparency makes it
possible to spot deviations, aggregate data captured changes in production processes at the earliest stage. The ability to merge data from multiple sources facilitates complete digital mapping of all production and environmental factors, including historical data. The addition of Human Virtual Interface (HVI) and an Expertise module to into context by adding labels and more detailed annotations. “By analysing data from a variety of sources, customers can receive better predictive maintenance recommendations. This enables engineering managers to create maintenance plans to prevent unplanned breakdowns, in turn helping to protect assets by extending the lifecycle of machines,” added Mr Stockton.
10 September 2024 Irish Manufacturing
www.irish-manufacturing.com
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