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Toshiba Carrier UK (TCUK) has long-established connections across Europe and beyond, helped by the continental and global heritage of its brands. One of the many benefits this makes available is the diverse pool of talent across the company’s network
erve Koklu joined TCUK in 2017 from CIAT Turkey as a CIAT-only applications engineer. “When Merve joined the team she was focused on chillers,” says Oliver Sanders, TCUK’s new equipment pre-sales manager. “However, it soon became clear that she had an extraordinary ability to see the wider picture and select the most appropriate products from across our brands to meet the needs of complex building services projects.” Given the scale and depth of TCUK’s offering, with products from its Carrier, CIAT and Toshiba ranges filling most customer requirements across heating, ventilating and air conditioning, this is no small feat.
“I really enjoy the challenge of getting to the heart of a project’s requirements, and coming up with a solution that delivers for the customer,” says Merve. “The holy grail, of course, is to deliver great value, excellent performance and efficiency, and optimum comfort conditions while minimising impact on the environment. It can be a complex equation, and we fine-tune across the board to produce something that is as close to the ideal as possible.”
Merve’s progression since joining the company has mirrored TCUK’s evolution toward becoming a single-source provider for building services projects. This approach draws on all the technologies offered by its three brands to provide customers with a best-fit solution, from a single source, with all the benefits of reduced time and administration this offers. A key aspect of Merve’s developing role is the significant investment she has made in learning the detailed portfolios of each
brand. Carrier is well-known for its chillers and heat pumps, but there are multiple options and variants of each model, and the full Carrier catalogue is expansive. Likewise, Toshiba is primarily known for its high efficiency VRF and DX split systems. While the choice of outdoor units may be finite and relatively limited, the variety of indoor units, with all the available options and model variants, is staggering.
TCUK’s new applications engineer Merve Koklu believes there is virtually no project for which TCUK can’t provide a solution
It is the same story with CIAT’s air handling units and, particularly, fan coils; while there are a limited number of base models, units can be dressed in many ways and come with options such as standard or high efficiency EC fans, standard or EPURE filters to improve indoor air quality, plus several plenum and valve configurations. There is also a variety of control options. The possible combinations literally run into the thousands. Merve says: “This means there is virtually no project for which TCUK can’t provide a solution. However, you have to know your way around what is available and how to combine them to create the best overall result.”
She is now fluent in all the selection platforms used by TCUK’s brands, and confidently assembles complex systems, drawing on the spectrum of technologies and options available.
Oliver adds: “In the short time she has been with us, Merve has had a significant impact on the support we provide to our teams and our customers – which in turn has translated into high quality projects being delivered. She is an inspiration to our apprentices and a great coach.” The last word belongs to Merve. “We are very fortunate at TCUK as the ranges offered by Toshiba, Carrier and CIAT provide a complete ‘palette’ to work from. With large projects, it is a bit like tackling a giant jig-saw or painting – you need to put the design together piece by piece, but without losing sight of the whole. At the end of the process, the design should be as good as it can be and fully meet the customer’s requirements. And, often, we manage to exceed them.”
Air conditioning
www.heatingandventilating.net
March 2020 19
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