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HVACR LIVE
into the same system and keeping all relevant information updated. “We wanted to keep things as simple as possible and bring everything together, because training, warranties and commissioning are so closely linked,’’ said Cameron Beech, DX & VRF Product Manager, TCUK. “We have created a logical, paper- free environment which is more environmentally responsible and accessible for all parties.’’ The automated system works for both direct and distribution customers, while end users can see all their equipment across multiple sites, together with maintenance records and warranty claims. Each customer has a single login to the commissioning and warranty tool, with engineers linked to the account. Training data is automatically generated by the gained and expiry dates for each engineer. The dashboard shows pending and open warranty claims, the number of trained engineers and a list of sites. From here, the customer can add end user details, site information and see eligible warranty levels before selecting the equipment. Once all items are chosen from
shows the complete equipment list for a project, together with send to the end user. TCUK’s upgraded equipment
warranties focus on improving industry standards by basing warranties on installer competence and knowledge. Toshiba Air Conditioning’s
is available to F-Gas registered engineers; the T7 Approved warranty requires successful completion of three mandatory Toshiba Air and the T7 Enhanced warranty is open to businesses that are part of the REFCOM Elite scheme, which requires advanced quality assurance procedures. The event also provides an
opportunity for Toshiba Air Conditioning to highlight recent enhancements to its popular installer incentive programme, Rewards, aimed at helping contractors grow their businesses.
The scheme, which is open to
direct custom¬ers of TCUK and customers of Toshiba distribu¬tors and approved resellers, gives points for equipment purchases which can be redeemed for gift vouchers, tools, equipment and branded assistance to support business growth.
Items can be selected and ordered
directly via the Rewards website, with dedicated accounts for each customer showing the current balance and order history. The updated programme now
features three enhanced accredited partner tiers above the basic membership level, with Silver, Gold the level of customer spend over a year.
The tiered programme is designed to support installers to build their businesses by incentivising progress through the levels, with each successive stage providing higher levels of support, technical training, and incen¬tives. “We recognise the huge
contri¬bution our installers make to our continued success,” continued David McSherry. “The enhanced Rewards scheme is designed to make it even more attractive, and help customers grow with us by rewarding their loyalty.
range of shopping and gift options. However, for those looking to take their business to the next level, it also that could make a transformational "We look forward to welcoming
hand our exciting new product roll- of our enhanced installer support programmes.”
https://hvacrlive.com/
Humidity Control and Evaporative Cooling
Download the ACR News app today
www.acr-news.com • March 2023 17
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