News | Industry Updates UK water dispensers return to growth
commented Zenith chairman Richard Hall. “This led to overall revenue for the industry declining by 15% to £160 million. “Despite this, Zenith is forecasting a nearly
complete bounce back in 2021, followed by renewed growth in the next few years. We expect the number of water dispensers to exceed 900,000 for the first time in 2024.” Among other findings by the Zenith
research team, pricing has remained stable. Domestic use of water dispensers rose, but not to the extent of other home delivery services. “Consumers have definitely become more
The UK water dispense industry proved its resilience in 2020, losing only 3% of its customer base during the pandemic, according to the latest findings from Zenith Global, the food and drink specialist, as presented to the Water Dispenser & Hydration Association in a webinar for members on 22 April. The total number of water dispensers in
December 2020 was estimated by Zenith to be 840,000.
• Bottled water dispenser units fell by 8% to 38% of the total.
• Point of use mains water dispenser units dipped by 2% and increased their share to 39%, overtaking bottled for the first time.
• Integrated tap system installations grew by 4% to reach a 23% share. “With over 80% of bottled units in places of
work, it’s inevitable that the hardest hit was in water sales volumes, which dropped by 29%,”
interested in the health benefits of better hydration wherever they are,” continued Mr Hall. “They are also increasingly interested in dispense and refill solutions in preference to single-use packaging. Bottled water dispensers might regain momentum if more consumers realised the bottles are often collected and refilled as many as 20 times,” he concluded. “We all know that 2020 was a tough year for
the industry,” added WHA chairman Jon Wicks. “However, hydration continues to be essential for workforce wellbeing. With WHA members offering high-quality sustainable hydration solutions, we are confident of a significant bounce back in 2021/22.”
FLAVIA Creation 600 may be a landmark event in the story of OCS
If you’re in the market to purchase coffee machines or in the business of supplying to your customers, particularly Flavia machines, the chances are you’ll know Ralph Francis, the man responsible for looking after Lavazza Professional’s distributors. Amongst his colleagues, Ralph is
known as ‘Mr. Flavia’. Get him talking on his favourite subject and you’ll encounter his extraordinary evangelistic zeal: I’m not sure how his general knowledge is, but with his encyclopaedic understanding of all things Flavia, he’d sale through the specialist subject round on Mastermind. So, when he tells you that the forthcoming
FLAVIA Creation 600, is ‘the single biggest step change Flavia has ever accomplished’, you’d be wise to ask, ‘how so?’ "It’s breathtakingly simple to prepare
coffee-shop style drinks," he says. "First, choose your preferred milk. What’s yours? Cow’s milk, soya; almond? The C600 can work with them all, making it the perfect choice for vegans and those with medical conditions such as lactose
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intolerance. There’s zero risk of cross- contamination; no cleaning, no hassle. “Then, pour the milk into your cup. It’s
raised to the delivery nozzle where the milk is heated and frothed to the perfect consistency. Then, add your choice of Lavazza coffee. That’s it; job done. You take your drink and the machine is left as clean as a whistle and ready for the next user.” It sounds pretty good, doesn’t it? But
Ralph is eager to ensure the market appreciates just what a game changer the C600 is: "I hate that expression game-changer”, he says. "It’s so overused these days; but I accept that in this case, game-changer is an accurate description of this machine and its capabilities. What’s more, arrival of the C600 coincides with the launch of our new drinks menu including a selection of Lavazza coffees and single-pack indulgence drinks such as cappuccinos and lattes – perfect timing." Following a successful launch in the
US, the FLAVIA Creation 600 arrives in the UK marketplace this spring.
"We’ve commissioned a video to demonstrate what the C600 can do," Ralph says. "Pictures paint a thousand words, so rather than tell people about the many valuable features the C600 will bring to the marketplace – ease of maintenance, how simple it is to customise a drink; how you can place your order via an app; how good it looks and so on - I’ll let my customers see for themselves." If Mr Flavia’s reaction sums up the excitement that’s buzzing around Lavazza Professional HQ. A sense that something very significant is about to happen. "The C600’s launch may, in the future, come to be seen as a landmark event in the story of OCS," Ralph says.
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