NEWS | Industry Updates


Chocolate giants called out on lack of support for Ghanaian cocoa famers


New analysis by Oxfam claims big chocolate companies are failing to pay prices that support a living income for cocoa farmers in Ghana. The Oxfam survey of more than 400 cocoa farmers across Ghana found that their net incomes have fallen on average by 16 per cent since 2020, with women’s incomes falling by nearly 22 per cent. Nine out of 10 farmers said they are worse off since the pandemic. Up to 90 per cent of Ghanaian cocoa farmers do not earn a living


income, meaning they cannot afford enough food or other basics such as clothing, housing and medical care. Many of the 800,000 farmers in the country survive on just $2 a day. “There’s big money in chocolate — but definitely not for farmers,” said Oxfam International interim executive director amitabh Behar. “Cocoa farmers work extremely hard, under gruelling conditions, yet can’t always feed their families.”


Partnership offers premium full lifecycle management support


Invenda Group AG, the specialist in next-generation automated retail has unveiled its partnership with Burroughs, Inc., one of North America’s largest independent service and integration providers for unattended self-service devices, payment and transaction automation and related automated, connected technology ecosystems. The new integration grants Invenda Platform customers in North America seamless access to Burroughs’ full service offerings, including all levels of support ranging from onsite maintenance repairs to remote monitoring and triage services. “Self-service, automated retail owners and operators know better than most that everything breaks – and that downed machines translate to shrinking ROI,” said Mark Crandell, managing director of North America at Invenda. “Underpinning our leading software and hardware with Burroughs’ unparalleled support services means that Invenda users will have the level of quality, efficient repair


service they need to keep their devices running smoothly and their customers happy.” Invenda software measures a wide range of critical information streams for each device, including machine health markers. Each Invenda Platform dashboard enables users to monitor health markers, like compressor temperature, to flag and resolve issues before they affect machine functionality or customer experience. Burrough’s will now support all devices powered by the Invenda Platform in the US.


Operators, brand partners, and location managers will benefit from Burroughs’ OEM- agnostic team of technical experts. “Burroughs and Invenda share a culture of innovation, a strong technology-based


approach and are laser focused on delivering more engaging customer experiences,” said Anson Martin, Burroughs chief executive. “With this partnership, Burroughs is ushering in new technology applications to the North American market and ensuring they operate efficiently.”


8 | vendinginternational-online.com


Innovative Technology Americas finds new home


Innovative Technology Americas has relocated to a new facility in Suwanee, GA, just north of Atlanta, Georgia. Previously located in Wisconsin, the cash handling and biometrics technology provider moved its US operations to the state of Georgia this month. Commenting on the move, Lauren Fabbri, business development manager for the US operations said: “While our time spent in Pewaukee, WI was tremendous, we have elected to relocate and expand our US operations to the Atlanta, GA area and look forward to growing into our newly upgraded office in Georgia.” “We are now up and running with all services in the new Atlanta office, including sales and technical support for all products plus retail product repairs. Over the years Innovative Technology has made great strides in the US market, both in gaming and amusement, and more recently in retail and kiosk markets. The move is indicative of the company’s commitment to its continued expansion and dedication across America.


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