PROCESS AUTOMATION
My Measurement Assistant+ enables easier, more efficient access to remote support for measurement devices (left)
Just some of the ABB industrial instruments installed in the pilot plant (below)
My Measurement Assistant+ can help to resolve the majority of technical support issues in minutes, boosting first-time fix rates by up to 50 percent.
STREAMLINE AND SIMPLIFY MAINTENANCE
ABB’s My Measurement Assistant+ aims to cut maintenance troubleshooting from hours to minutes. At Imperial College London, students are utilising the full potential of the GenAI-powered solution
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BB has launched My Measurement Assistant+, the first AI-powered digital solution for maintenance and
troubleshooting of measurement devices at industrial sites. Leveraging generative artificial intelligence (GenAI), cloud computing and Augmented Reality (AR), the web application brings together data from multiple IT and operational technology sources, and provides a single access point for information retrieval, device diagnostics, and remote support in industrial operations. The UK launch of the web application took place at Imperial College London, where it is being used by chemical engineering undergraduates in the university’s carbon capture pilot plant. Stretching over four floors, the carbon capture pilot plant is at the centre of the Chemical Engineering Department, providing a fully hands-on discovery experience for students and researchers alike. The plant typifies many of the features that graduates will encounter in the ‘real world’. Over two hundred ABB industrial instruments are installed in the pilot plant, so that students can measure process critical variables such as pressure, temperature, flow rate, pH, liquid level, pump speed and motor speeds. Several web cams are installed around the facility, with the feeds from these displayed on screens in the ABB control room, alongside the main graphical process interface.
My Measurement Assistant+ is integrated with ABB Ability Genix Copilot, a GenAI solution developed by ABB in collaboration with Microsoft to help industrial companies improve efficiency, productivity and
16 APRIL 2025 | PROCESS & CONTROL
sustainability by contextualising vast amounts of data.
My Measurement Assistant+ has an important role to play in the pilot plant. It offers students hands-on training with the technology that they will be using when they embark upon their careers. Leveraging the benefits of GenAI, it helps bridge the skills gap by simplifying maintenance activities, but also recognises the value of collaboration between the human and AI. For example, generative AI sometimes offers incorrect answers, or ‘hallucinations’ as they are known, because there is not enough accurate data available. In this situation, CoPilot doesn’t offer an answer, as inaccuracies could be detrimental to critical processes. Instead, human research and knowledge should be employed to find a solution to the issue. ABB estimates that with rapid access to information and communication channels,
“My Measurement Assistant+ is now at the heart of ABB’s comprehensive digital measurement offering,” said David Lincoln, Global Digital Lead, ABB Measurement & Analytics. “It is a GenAI-powered solution that provides 24/7 support for measurement devices of industrial customers. It empowers frontline workers by offering the right information at the right time and the right place, reliably."
“The collaboration between Microsoft and ABB demonstrates the positive impact GenAI can have on industries," said Sonja Meindl, Enterprise Commercial Director, Microsoft Switzerland. "Through the Genix Copilot integration with Microsoft, My Measurement Assistant+ provides insights that transform the way maintenance and service is performed, empowering industrial customers to work smarter and more efficiently." My Measurement Assistant+ enables easier, more efficient access to remote support for measurement devices. The integration of ABB’s AR-based Visual Remote Support allows customers to make secure video calls with ABB experts for remote issue resolution, reducing the need for on-site visits and increasing uptime.
The Genix Copilot integration enables a
specific role-based experience, allowing users to manage their installed base with maximum efficiency. For example, in My Measurement Assistant+ a maintenance manager can assess information from relevant documentation, error codes and spare part details, receiving clear and concise responses. Troubleshooting guides and video tutorials can be accessed while in the field, enabling users to handle complex issues with confidence and efficiency. Further integration of digital solutions such as ABB’s Dynamic QR codes, Condition Monitoring and Genix Datalyzer make it easier for customers to access actionable insights from one place. Leveraging Dynamic QR Code capabilities, maintenance engineers can point their camera at any device, scan the code, and immediately get access to a detailed health report and analysis as well as resources for the specific device. Detailed root cause analysis is also possible based on live device data. For undergraduates and end-users alike, My Measurement Assistant+ is paving the way for the effective use of GenAI in industrial maintenance. ABB
go.abb/processautomation
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