Partnership to support smarter repairs and faster fixes
C
ity Plumbing has partnered with AI- powered repair platform Help me Fix to help large plumbing and heating contractors deliver faster, smarter, and more efficient repairs. The partnership will help cut unnecessary callouts, improve first-time fix rates, and maximise engineer time, all backed by the merchant’s national supply network. Help me Fix is a digital triage platform that enables contractors and service desk teams to assess faults remotely using Aidenn, an AI assistant that supports real-time diagnosis, guided troubleshooting, and instant video triage with qualified engineers. Through its new integration with City Plumbing’s specialist boiler diagnostics tool, FaultFinder, the platform now adds an extra layer of efficiency, allowing issues to be identified more precisely and matched with over 7,000 parts across more than 13,000 boiler models. These parts can then be sourced directly from City Plumbing’s 360-plus nationwide branches, supporting faster access to materials, reduced repeat visits and better engineer productivity. Roz Kane, managing director of Group Spares at City Plumbing, said: “Every missed diagnosis or unnecessary visit costs time, money and customer trust. This partnership with Help me Fix brings together the digital insight and national stock availability that contractors need to work smarter. It allows them to triage repairs accurately, send engineers out fully prepared, and resolve issues faster, while also improving efficiency and profitability.” Ettan Bazil, chief executive of Help me Fix, added: “Contractors are under increasing
pressure to deliver more with fewer resources. Our platform gives them the intelligence to reduce downtime, improve first-time fix rates, and keep teams focused on the jobs that matter. With City Plumbing’s branch network and parts expertise built in, it’s a joined-up solution that works in the real world.” The partnership is ideal for large-scale service contractors operating across social housing, private rentals, new build and commercial maintenance. It helps reduce misdiagnosis, supports consistent customer experiences, and ensures engineers are equipped with the right knowledge and kit before stepping on site.
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Aug25.indd 1 17/03/2025 14:53:21 9/7/25 09:23 BUILDING SERVICES & ENVIRONMENTAL ENGINEER AUGUST 2025 17
David Rhodes Technical Manager
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