How to use the platform


EVENT GUIDE


The videos aren’t appearing, what do I do? Please check your system has allowed ‘pop-ups’. If this doesn’t help, please contact a technical advisor via the help desk or the technical support link at the bottom of the screen.


I have a blank screen, what do I do? Please go to the event login page and click on System Check to see if any issues are flagged.


How can I chat? In the Exhibitor Hall you can do the following on each stand:  Chat with us – this will allow you to chat with stand representatives. This is a public chat, so everyone on the stand, including other visitors, can see these messages.


 One-on-one chat – this allows you to chat directly with a stand representative. You can do this by clicking on the green speech icon next to the name of a stand rep (if this is grey it means they are offline).


 Click on the screens – here you can find out more about each exhibitor and download resources into your Event Bag. Please note, the chat function is only available during the live event times.


Where can I add/change my photo or other details?


5


Click on the cog icon in the top-right hand corner of the window, and select the ‘Edit Registration Info’ link.


Can I see talks that have already taken place? Yes, all seminars are recorded, and you can view them a few hours after a session has finished.


Can I save things for later? Yes, wherever you see the blue briefcase icon you can save content directly to your Event Bag. This is pre-populated with the event guide, ‘What Next’. To remove something from your Event Bag, open using the blue icon at the bottom of the screen, check the box next to the specific item, and click ‘Remove Selected’ at the bottom of the window.


Will the content be available once the event has ended? You can access resources for 3 days following t he live dates. There will be no live chat function, but you can access recorded seminars and stand resources.


How can I get some more help? Please return to the Help Desk and start a live chat with an advisor or click on the technical support link at the bottom of your screen.


If you experience any issues, please email WhatLive@vmgl.com Autumn 2020 WhatLive.co.uk 5 6 4


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30