Feature
Making CAFM Count:
From Expensive Software To Essential Business Tool By Greg Hill, Director of Product at Joblogic
After 30 years in facilities management, I still see facility
managers struggle to extract the full value from their CAFM systems. The red flags are obvious once you look for them. Contractors and their engineers still use paper forms on site, job updates come via phone call instead of the system, asset lists are incomplete or full of duplicates, and accurate reports are impossible to generate.
But most of all, I see a growing gap between those with ineffective CAFMs and excellent ones. The thing is, this gap isn’t really about the technology,
fits specific workflows, whether your team sees its value, and– crucially–whether it makes their jobs easier.
When you get it right, your CAFM transforms from software expense to the backbone of your entire operation. It becomes the central nervous system that connects every aspect of your facilities management, from the engineer on site to the boardroom budget meeting. The good news is that improving your system isn’t too complicated. These four proven steps have helped countless facilities managers unlock the full functionality of their CAFM systems.
it’s about how the system
Drive Widespread Adoption Through Ease Of Use The fastest way to improve the performance of your CAFM is to ensure people use it. Sounds obvious, but I’ve seen too many implementations fail because they focused solely on features.
The key to adoption is making the system work for users, not just the manager. That means clean interfaces, time-saving functionality, and simple job flows.
For contractors and engineers, the fix isn’t more training or stricter policies. It’s a system experience that makes reporting fast and simple with offline capability or photo annotation.
For asset managers it’s removing duplication with other systems, like finance or HR, so information is accurate and easy to access, and doesn’t need updating in multiple tools. Driving adoption is one thing, but to keep people using the system, you need to make them feel like their contribution matters.
When engineers see fewer repeat callouts because their photos and notes were clear, or site staff see how logging a fault leads to a fast response, they buy in and keep using the system.
I’ve found the best way to drive initial adoption is to pick your champions wisely. Find the engineers who are already tech- savvy, get them on board first, and let them influence the rest.
When the team sceptic sees their colleague closing jobs faster and getting home on time, they start paying attention.
Widespread CAFM adoption is the single biggest efficiency improvement you can make. And once you get it right, it unlocks a whole lot more opportunities for efficiency from your system.
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