Technology Solutions


Sense: The Crystal Ball For Your FM Operations By Parj Sangha


Imagine a crystal ball that could show you the past, the present and even the future. How would you use it?


Every good fairy tale has one, albeit usually hidden beneath a dusty cloth and consulted by a mysterious witch or wizard. But imagine having one on your own desk, ready to reveal whatever you needed to know, whenever you needed to know it.


Instead of showing you distant kingdoms or impending curses, this crystal ball would reveal exactly what was happening across every client site you service.


It would show you where your teams are right now, which rooms or zones they are working in, what tasks they are completing, and who is best placed to respond to the next urgent request.


You could rewind time to see what happened last week, last month or even last year: who attended each site, where they went, how long tasks took, how quickly requests were answered, and whether the agreed service was delivered.


And by analysing the patterns hidden within that data, it could even help you anticipate what may happen next – such as where demand is likely to increase, which sites may need additional resources, and where small operational problems could become expensive ones.


This may feel like magic, but this is effectively what Sense Workplace gives FM providers across the UK and beyond.


It Starts With Indoor Location


You really can open your crystal ball and reveal what’s happening right now on your client sites, and it all starts with the Sense Badge.


This discreet, durable device clips to any pocket, belt, or bag, to broadcast accurate indoor location coordinates to your central console, telling you exactly where each person is inside a building. It’s like playing a real-life game of Sims! Sorry, am I showing my age?


But the reason location is so important is because once you know exactly where work is happening, everything else becomes easier to manage. You can answer client questions about where your staff are; you can assign the nearest available people to jobs that crop up on demand; you can send help faster if somebody is in trouble; and you can prove that work is being completed as per your SLA!


Staff don’t need to scan QR codes, install apps on their phones, or even use sign-in sheets. They just slip a Sense Badge into their pocket, and you simply know where they are, at all times, across any client site you service. Oh, and you can use this device to send them instructions, update their task lists, or even redeploy them to a different zone.


10 fmuk Rewind Time To Prove What Happened


But it’s not just about checking in on staff and managing them right now. Many of our FM clients use Sense to prove what has happened historically – for example, to settle invoice or timesheet disputes, or to answer questions about whether SLA’s were actually delivered.


Sense creates a historical record of attendance, movement and tasks, meaning managers can look back at who attended a site, where they went, what they worked on, and how long this took.


In contrast to traditional tools like QR codes, sign-in sheets, or flimsy GPS pins, this creates much stronger client trust and greater transparency. And staff prefer it, too! They can defend their timesheets or overtime claims, and there’s no extra work involved – other than carrying a badge in their pocket.


Use the Data to See What Comes Next


Yes, you can see into the future with Sense. Well, kinda. It’s not a literal fortune teller like the crystal ball we described earlier on… but it comes close.


You see, Sense reveals patterns in your data that can start to predict and calculate things like client demand, staff pressure, response times, task duration, and even travel times between sites. This can then be used to help inform better scheduling, resource allocation, and even contract pricing.


Many of our FM clients have used these predictive analytics to spot underperforming or unprofitable contracts earlier, and take action to fix them.


Get Your Own Crystal Ball Today


Sense Workplace gives FM providers something that has traditionally been almost impossible: a single, accurate view of what is happening across every contract they manage. You can see where your teams are right now, look back to prove what happened previously, and use real operational data to make better decisions about what happens next.


Setting up Sense at your client sites is not difficult. We build, configure, and supply all the hardware ourselves – you’re not relying on complex third-party integrations or site installations. And the equipment doesn’t need any hard-wiring into your clients’ buildings – it’s all plug- and-go.


We have said that Sense is like a crystal ball… but really,


it’s far better. Sense does not rely on guesswork, magic, or mysterious predictions. It gives you accurate indoor location data, verified service records, and practical insights you can act on immediately.


So, if you’d like to lift the dusty cloth and see exactly what is happening across your FM operations, get in touch.


Contact me on WhatsApp at: 07828 602 522, email: parj@sense.tech, or visit: https://sense.tech/sam/ to learn more.


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