at most every weigh station his trucks come across. And that time savings also translates into other benefits.


“It’s important for our drivers to meet our schedules. If you can save 45 minutes on a trip that allows a driver, when he gets to the other end, a chance to get that much more rest, that’s important,” Lee says. He added that it is also less stressful on the driver not having to get off and back on the highway. This is because often truckers have to take a winding route to get to the weigh station.


“The value is the time savings we see crossing the various state lines, and it allows you to stay mobile, Lee says. “Any time you don’t have to exit the highway and then get back on the highway, slowing down and speeding up, it’s better for the drivers. It’s also better for the motoring public. If you can continue along the way at highway speeds, it’s just better for everyone from a safety standpoint.”


Tom Lee, Owner & VP of Operations and Safety, Empire Warehouse


While less stress and better rested drivers is no doubt a huge benefit of PrePass, according to Lee, there is also another advantage of having PrePass – good customer service.


“Whenever we call PrePass with an issue or we have any questions, we get answers quickly. They’ve been honest and open with us over the years.”


In fact, Lee said he’s had offers to switch to other weigh station bypass services, but he said, “It doesn’t make any sense to make any changes. That’s why we’re sticking with PrePass.”


“Whenever we call PrePass with an issue or we have any questions, we get answers quickly. They’ve been honest and open with us over the years.”


3 | Duncan & Son Lines Keeps Driver Satisfaction, Retention High with PrePass


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