Sometimes the toll agency may waive the service fee if the motor carrier makes contact immediately, and the parties agree on the correct amount. However, the truck operator must first find the toll violation. The notice may arrive in the company mail, among the reams of monthly toll invoice papers. Perhaps carrier staff has tossed the mailed violation notice, thinking it a non-issue. Toll violation notices quickly become an issue – and the costs and ramifications can escalate rapidly.


Most toll agencies have instructions, shown at the bottom of the toll violation notice, as to the specific information and formatting required to dispute a toll charge. Motor carriers must challenge every disputed toll transaction individually. Resolution of a toll challenge may take several months.


INFORM TOLLING SOLUTION


The daily INFORM Tolling updates help the PrePass Plus user stay ahead of toll charge dispute deadlines. But INFORM Tolling does more than that. When the carrier decides to challenge a toll charge, INFORM Tolling displays the exact format a toll agency requires for that challenge, with asterisks marking the essential entries. Through INFORM Tolling, carriers can submit toll charge disputes online, with no concern that the agency will reject or ignore them for improper formatting or lack of required data.


Of course, PrePass Plus users can continue to work directly with PrePass staff in challenging toll charges. PrePass remains extraordinarily successful in aiding its PrePass Plus customers. Experience shows the earlier in the process that a carrier contacts PrePass for help, the more likely PrePass will resolve the toll dispute successfully. With INFORM Tolling’s daily updates, PrePass Plus users can get a head start on toll disputes, even when requesting PrePass to handle the challenges.


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