INFORM TOLLING SOLUTION


Alerts appear in the upper right corner of the INFORM Tolling Company Snapshot. These provide immediate notifications of suspect toll transactions. The Alert may indicate a high volume of plate reads or a parking charge, or an unassigned device, for example. Clicking on the individual Alert brings up details of that anomaly, allowing the motor carrier to determine if it warrants a challenge to the toll charge. The plate reads may just require an adjustment of the transponder on the truck windshield. The unassigned device, on the other hand, may indicate theft from the carrier’s transponder inventory. Similarly, the motor carrier can easily sort data details by toll amount, revealing max tolls and peak tolls. INFORM Tolling helps uncover violations and errors immediately, without the time-consuming commitment of peering at endless lines of data in multiple toll invoices.


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TOLL MANAGEMENT CHALLENGE #3: COSTLY DISPUTE RESOLUTION


If carriers don’t pay toll charges promptly, usually within 30 days, the toll agency will send the truck operator a series of notices. Typically, a penalty fee applies beginning with the second notice. That penalty escalates with the third notice. Thereafter, the toll agency can pursue legal action to collect the unpaid tolls and penalties, at which time it can also assess court costs, administrative and legal fees. In the worst-case scenario an inaccurate or incorrect unpaid toll charge may prevent a truck operator from registering its vehicles. All that for an unpaid toll charge assessed in error.


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