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OUTSOURCING Follow the leader


Kevin Crawford, leading clinical operations at Tenax Therapeutics, examines ineffective leadership habits and the changes needed to be effective in clinical research.


W


hat is leadership? It’s the CEO, right? The head of the department, the project manager or your line manager, perhaps?


I define leadership as ‘the ability to influence


people’. This gives us a broad look at what leadership is and empowers everyone on the study team to play a significant role in the outcome of the project. The problem, as I see it, is that we have probably


experienced more bad leadership than good. Even if we have experienced good leadership, it almost goes unnoticed – as it should – because true leaders get out of the way so that when the project is completed, the team can say, ‘look at what we did’. The leader paves the way and allows the team to reach the goal. Bad leadership, and the associated behaviours, are much easier to identify and make great conversation. Somehow, pointing the finger, spotting the


imperfection or gaffe, tends to be a lot more rewarding to the psyche than singing the praises of how well things are going. If anyone really knew what good leadership


was, they’d write a book about it – admittedly, I have a stack of these books in my office that I use as reference tools. To be honest though, the best resource for good leadership is through building relationships and being intentional about learning positive behaviours. Why is this the case? How many times have we been in a meeting and that one person points out the misspelling on slide three? We love it when people are wrong; it’s easy to spot and even easier to call out. But it doesn’t move in the direction of process improvement. That person has the spotlight and is praised for their attention to detail instead.


Outsourcing in Clinical Trials Handbook


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